🔍 Overview
If you were charged as part of the Summit VIP event (for example, two charges of $220.01 AUD on June 26, 2026) and cannot find the matching invoices in your billing section, you are not alone. This is a known issue related to how Summit VIP Special Offer pricing was processed during the event period. This article explains why it happens and what steps to take.
💡 Why These Charges May Not Show an Invoice
During the Summit VIP event, a special promotional pricing flow was used to enrol qualifying customers. In some cases, this flow created charges in our payment system (Stripe) that were not fully reflected in the Search Atlas Customer Dashboard or billing section. As a result:
- You may see one or more charges on your bank or card statement with no matching invoice inside the platform.
- The billing section may show a different amount or an older plan price rather than the Summit VIP rate.
- Duplicate charges could appear if a double-subscription edge case was triggered during the sign-up process for the event.
These gaps were caused by a temporary mismatch between the Summit Special Offer pricing system and the billing records shown in your dashboard. The underlying issues have since been resolved by our engineering team.
📋 How to Check Your Billing Section
- Log in to your Search Atlas account.
- Click your profile icon or account menu in the top-right corner.
- Select Billing or Subscription from the menu.
- Review the Invoice History or Payment History tab for all recent transactions.
- If the charge does not appear here, check whether it is listed under a different billing date or plan name.
If the invoice is still missing after following the steps above, this confirms your account was affected by the Summit VIP billing sync issue.
⚠️ What to Do If You Were Charged Twice
A small number of customers were charged twice due to a double-subscription edge case that occurred during the Summit VIP event sign-up window. If you believe you have been double-charged:
- Note the exact dates, amounts, and currency of both charges from your bank or card statement.
- Check whether your account shows two active subscriptions or an unexpected plan upgrade in the billing section.
- Do not cancel your subscription before speaking with our team, as this could affect your access and any VIP benefits you are entitled to.
🔄 VIP Benefits and Plan Transfers
If your Summit VIP benefits — such as special pricing or upgraded features — are not visible on your account, or if you need your VIP entitlements transferred to a different email address, our support team can apply these manually. Please have the following information ready when you contact us:
- The email address associated with your Search Atlas account.
- The email address you would like the VIP benefits transferred to (if different).
- The charge amount(s), date(s), and currency from your statement.
✅ What Has Been Fixed
Our engineering team has resolved the core issues that caused these billing discrepancies, including:
- Summit Special Offer pricing not appearing correctly in the dashboard or upcoming invoice preview.
- VIP upgrade prompts continuing to appear after a customer had already enrolled.
- Double-subscription edge cases triggered during the event sign-up flow.
Going forward, new charges related to Summit VIP pricing will be reflected accurately in your billing section. However, historical invoices from the event period may need to be manually retrieved or issued by our team on a case-by-case basis.
🛠️ Get Help From Our Team
If your invoice is still missing, you believe you were charged incorrectly, or you need your VIP benefits adjusted, our team can investigate and resolve this for you directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.