🔍 Overview
Some customers have noticed discrepancies between the number of OTTO slots they actively use and the number they are billed for. This can happen when slots are cancelled but not immediately removed from your quota, or when account migrations result in incorrect slot counts. This article explains why this happens and what steps to take to resolve it.
📊 Understanding OTTO Slot Billing
Your OTTO SEO quota determines how many websites you can activate OTTO on at the same time. Billing is based on the number of slots assigned to your account, not just the ones actively in use. This means:
- Unused slots still count toward your quota if they have not been formally removed from your account.
- Cancelled add-ons may not immediately reduce your slot count, which can lead to being billed for slots you no longer need.
- Account migrations from earlier versions of OTTO may have introduced quota mismatches for some customers.
If you believe you are being billed for more slots than you are using or have requested, the steps below will help you identify the issue and get it corrected.
⚙️ How to Check Your Current OTTO Slot Usage
- Log in to your Search Atlas account.
- In the left sidebar, click OTTO SEO → SEO Automation (or navigate to /seo-automation-v3).
- Review the list of sites with OTTO activated. Count the number of active projects.
- Compare this number to the total slots shown in your account quota or billing summary.
If the number of billed slots is higher than the number of active OTTO projects, you likely have unused slots that should be removed.
💡 Common Reasons for Slot Discrepancies
- Cancelled quota add-ons not yet reflected: When you cancel an OTTO slot add-on, there can be a delay before the slot count is updated in the product. In some cases this requires a manual correction by our team.
- Legacy migration issues: Customers migrated from earlier OTTO versions may have had their quotas set incorrectly during the transition.
- Slots added during promotions: Promotional quota boosts that were later removed may not have been fully reconciled on all accounts.
🚀 How to Request a Slot Reduction or Billing Adjustment
If you have identified unused OTTO slots or believe you have been overcharged, our team can review your account and apply the necessary corrections. To get this resolved quickly, please have the following information ready before reaching out:
- The total number of OTTO slots currently billed to your account.
- The number of slots you are actively using.
- The number of slots you want removed.
- The approximate date range during which the overcharge occurred (for example, the past three months).
Our team will audit your quota allocation, remove any unused slots, and review whether a billing credit is applicable for the period in question.
❓ Frequently Asked Questions
Will removing unused slots affect my active OTTO projects?
No. Our team will only remove slots that are not linked to any active OTTO project. Your live sites will not be affected.
Can I receive a refund for months I was overcharged?
Billing credits or refunds for overcharged periods are reviewed on a case-by-case basis. When you contact us, provide the billing dates in question so our team can investigate and advise on eligibility.
How long does it take to correct my quota?
Most quota adjustments are completed within one to two business days once our team has reviewed your account.
What if my slot count looks correct in the app but my invoice shows a higher number?
This can indicate a sync issue between the billing system and the product. Contact us via live chat and our team will reconcile both systems.
🆘 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.