Overview
This article covers common account and billing topics in Search Atlas. Because billing configurations vary by account and plan, many questions require a quick check of your account settings or a conversation with our support team who can review your specific account details.
Viewing Your Current Plan and Billing Details
To review your active subscription, billing cycle, and payment history, click your avatar in the top-right corner and select Billing (/billing). There you should be able to see your current plan tier, next renewal date, and past invoices available for download.
Updating Your Payment Method
If you need to add or replace a payment method, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab, then use Add Payment Method. Ensure your payment method is valid before your next renewal date to avoid service interruptions.
Changing Your Plan
If you need to upgrade or downgrade your subscription, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab (Billing) for plan management options. Review any confirmation details carefully before finalising a change, as timing and proration rules may vary by plan.
Managing Team Members and Seat Access
If your billing question relates to user seats or team access, click your avatar in the top-right corner, select Settings (/settings), and open the Team Members tab. Adding team members may affect your billing depending on your plan's seat limits. Review your plan details before making changes.
Common Billing Questions
- I was charged unexpectedly. Check your billing history by clicking your avatar in the top-right corner and selecting Billing (Activity Log / Invoices tabs). Charges typically correspond to plan renewals, upgrades, or seat additions. If you cannot identify the charge, contact our support team with the date and amount of the charge so we can investigate.
- My payment failed. Click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab to update your payment method via Add Payment Method. If the issue persists after updating, contact support with your account name and the date the failure occurred.
- I need a VAT invoice or receipt. Download invoices directly from the Billing section (Avatar → Billing). If you need a specific invoice format or have a billing document request, contact our support team with your account details and what you require.
- I want to cancel my subscription. Navigate to Avatar → Billing for self-serve options. If you cannot locate a cancellation option or need assistance, contact our support team directly and have your account name and the reason for cancellation ready.
- I have a billing discrepancy or dispute. Gather the relevant invoice details, dates, and amounts and contact our support team so they can review your account and resolve the issue.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.