🔍 Overview
Some customers on plans that include a monthly AI credit allowance (for example, 1,000 AI credits on the Growth plan) have seen their quota displayed as exhausted at the start of a billing cycle, even when no credits have been spent. This is a known account-configuration issue that requires the Search Atlas team to correct the quota generation on your account.
💡 Understanding AI Credits and User Seats
Before troubleshooting, it helps to know that User Seats and AI Credits are two separate things:
- User Seats control who can access your workspace and what role they hold. Adding or removing seats does not consume AI credits.
- AI Credits are the monthly allowance used by AI-powered features across the platform. The quota is tied to your plan, not to the number of seats.
If your seat count or plan changed recently, it is possible the system did not correctly initialise your AI credit quota for the current billing period, causing it to display as zero or fully exhausted.
🛠️ What You Can Check and Do First
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Confirm your current plan is active and matches what you expect by navigating to your account's billing or subscription settings.
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Review your account's recent activity or change history to see if any unexpected plan or quota-related changes occurred around the time the issue started.
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Check that your team membership and role settings are correct to rule out any access-level confusion.
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If everything looks correct and no credits have been intentionally used, gather the following information before contacting support — having it ready will allow the team to locate and fix your account faster:
- Your account email address or workspace name
- The plan you are on and the AI credit allowance it should include
- Confirmation that no (or minimal) credits have been used this billing cycle
- Approximately when the quota first appeared exhausted (e.g., start of the current billing cycle)
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Open the chat window below and share the details above. Our team will manually adjust your account's AI quota generation on the backend — this is the same fix that has resolved this issue for other affected customers, and most cases are resolved promptly once the support team locates and updates the quota settings.
You do not need to change your plan, purchase a top-up, or take any other action on your end. The fix is applied entirely by our team on the backend.
📊 After the Fix
Once the quota has been corrected, your AI credits will be available to use immediately. Going forward, the quota should refresh automatically at the start of each new billing cycle as expected.
🆘 Still Need Help?
If you are still seeing your AI quota displayed as exhausted after following the steps above, please contact our support team using the chat button below and we will get this sorted for you as quickly as possible.