Search Atlas Help Center

💳 Reactivate Your Plan and Update Payment Details

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 Overview

If your Search Atlas plan was canceled — whether intentionally or due to a failed payment — you can reactivate it and update your payment method directly from your account settings. Once reactivated, your quota and tool access will be restored immediately.

⚙️ Step 1: Log In and Open Billing

  1. Log in to your Search Atlas account at app.searchatlas.com.
  2. Click your profile icon (avatar) in the top-right corner.
  3. Select Billing from the dropdown menu, then open the Plans & Top-ups tab.

💳 Step 2: Update Your Payment Method

  1. On the Plans & Top-ups tab within Billing, locate the Add Payment Method button.
  2. Click Add Payment Method.
  3. Enter your new card number, expiration date, CVV, and billing address.
  4. Click Save to confirm the updated details.

Important: Make sure the billing address you enter matches exactly what your bank or card issuer has on file. A mismatch is a common cause of payment failures.

🚀 Step 3: Reactivate Your Plan

  1. After saving your payment method, return to the Plans & Top-ups tab in Billing.
  2. Click Reactivate Plan or Resume Subscription.
  3. Review the plan details and confirm the renewal charge.
  4. Click Confirm to reactivate.

Your subscription will become active immediately and your full quota — including credits, reports, and tool access — will be restored right away.

✅ Step 4: Verify Your Billing Information

Once reactivated, take a moment to confirm everything looks correct:

  • Your plan name and billing cycle are displayed accurately.
  • The next renewal date is shown in your Billing dashboard.
  • Your credit and quota usage reflects the correct limits for your plan.
  • A payment confirmation email has been sent to your account email address.

If the quota counters do not update within a few minutes, try refreshing the page or logging out and back in.

⚠️ Common Reasons a Payment May Fail

  • Expired or replaced credit/debit card.
  • Insufficient funds at the time of renewal.
  • Card issuer blocking the transaction — contact your bank to authorize recurring charges from Search Atlas.
  • Incorrect billing address or CVV entered.

Resolving any of these issues before reactivating will help ensure a smooth renewal going forward.

💡 Tips to Prevent Future Cancellations

  • Keep your payment method up to date, especially when you receive a new card.
  • Check your email for payment failure notices — Search Atlas sends alerts before access is suspended.
  • Review your billing dashboard periodically to confirm your next renewal date.

🛠️ Still Need Help?

If you have completed these steps and your plan is still not active, or if you are unsure whether your billing information has been saved correctly, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.