🔍 Overview
You can cancel any recurring service add-on yourself at any time directly from your account. No ticket, no waiting on the billing department, and no extra steps — the cancellation is fully self-service. If a previous representative told you that the billing department must handle this, that information was incorrect. This article walks you through exactly how to do it.
🛑 Before You Begin
- Timing matters: Cancellations take effect going forward. If your billing cycle has already renewed and the charge has been processed, that payment is not automatically reversed — but cancelling now will prevent future charges.
- What counts as a recurring service add-on: These are optional services added to your subscription that renew automatically on a set schedule, such as managed SEO services, content packages, or agency add-ons.
✅ How to Cancel a Recurring Service Add-On
- Log in to your Search Atlas account.
- Click on your profile or account menu, then navigate to the Billing tab.
- Within the Billing tab, locate the area where your recurring service add-ons are listed.
- Find the recurring service add-on you want to cancel. Active recurring add-ons will be listed here.
- Select the cancellation option next to the relevant service.
- Confirm the cancellation when prompted. You will see an on-screen confirmation that the recurring charge has been stopped.
Once confirmed, the service will not renew at the next billing cycle.
💡 What If I Was Already Charged?
If you were billed after attempting to cancel — for example, because you were incorrectly told the billing department had to process it — and you believe the charge was applied in error, please flag this immediately so our team can review it.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
❓ Frequently Asked Questions
- Do I need to contact the billing department to cancel a recurring add-on? No. This is a fully self-service action available directly in your Billing tab. You do not need to submit a request or wait for a billing team response.
- Will I get a refund after cancelling? Cancelling stops future charges. Refunds for already-processed billing cycles are reviewed on a case-by-case basis. Use the chat widget to speak with a teammate if you believe a charge was applied in error.
- Can I reactivate a cancelled service add-on? For questions about reactivating a cancelled add-on, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with our team.