🔍 What Is the Cancellation Retention Discount?
If you attempt to cancel your Search Atlas subscription and select "Too expensive" as your reason, the platform may offer a 50% discount as a retention offer to keep you on your current plan. This discount applies to your base plan price only and is designed to help you continue benefiting from Search Atlas at a reduced rate.
⚠️ Does the 50% Discount Apply If I Upgrade My Plan?
No — the 50% retention discount is tied specifically to your current base plan at the time the offer is accepted. It is not automatically transferred to a higher-tier plan. Here is what you need to know:
- The discount is applied to the plan you were on when you accepted the retention offer (for example, the Growth plan).
- If you upgrade from Growth to Pro before your next billing cycle, the discount will not carry over to the Pro plan price.
- The Pro plan will be charged at its standard rate, regardless of whether a retention discount was previously accepted on a lower plan.
💰 Why Is the Discount Not Available on the Pro Plan?
The retention discount is a plan-specific offer intended to prevent cancellation at your current subscription level. Upgrading to a new plan is treated as a separate transaction and follows standard pricing rules. Applying a retention discount to an upgraded plan falls outside the scope of the original offer.
📋 Example Scenario
- You are on the Growth plan and begin the cancellation flow.
- You select "Too expensive" and are offered a 50% discount on the Growth plan.
- You accept the discount and decide to stay.
- Before your next billing date, you decide to upgrade to the Pro plan.
- The Pro plan will be charged at its full standard price — the 50% discount does not apply.
✅ What Should I Do Before Upgrading?
If you have an active retention discount and are considering upgrading your plan, we recommend the following steps before making any changes:
- Review your current billing details by navigating to Settings → Billing inside the platform.
- Check the exact date of your next billing cycle so you understand when charges will apply.
- Consider whether staying on the discounted Growth plan meets your current needs before committing to an upgrade.
- Contact support to clarify how an upgrade will affect your discount before proceeding.
🛠️ Need Help With Your Discount or Upgrade?
If you accepted a retention discount and have questions about how it interacts with a plan upgrade, or if you believe you were charged incorrectly after upgrading, our team can review your account and billing history. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.