🔍 Overview
Some customers on paid plans have found their AI generation quota showing zero credits even though their subscription includes a credit allowance. This is a known account configuration issue that requires manual correction by the Search Atlas team. This article explains what to check and how to get your credits restored quickly.
⚙️ What Causes This Issue
In some cases, AI generation quota credits are not automatically applied to an account after a payment is processed or a plan is activated. This is an account-level provisioning issue — it does not mean your payment failed or that your plan is incorrect. Your credits are simply not reflected in your account balance yet.
✅ What to Check First
- Confirm your subscription is active by navigating to your account's Billing section and verifying that your current plan is shown as active.
- Review your billing history in your account to confirm your most recent payment was successfully processed.
- Try logging out of your Search Atlas account completely and logging back in. In some cases, a fresh session causes the platform to re-sync your account entitlements and your correct quota balance will appear after you sign back in.
- If you have recently upgraded your plan, wait a few minutes and then refresh the page — provisioning can occasionally take a short time to propagate.
- If your plan is active, payment is confirmed, you have logged out and back in, and your AI generation quota still shows zero, contact support as described below so a team member can update the quota manually on your behalf.
🛠️ How the Issue Is Resolved
When this issue is reported, the Search Atlas specialized team manually corrects the account by updating the AI generation quota balance to match the allowance included in your plan. Once corrected, your credits will be immediately available and you can begin generating content normally across the platform's AI generation features.
📋 What to Include When You Contact Support
To help the team resolve this as quickly as possible, have the following ready before reaching out:
- The email address associated with your Search Atlas account
- Your current plan name (visible in your account's Billing section)
- A brief description of the issue, for example: "My AI generation quota shows 0 credits but my plan should include [X] credits."
- Confirmation that your payment has been processed (invoice number if available)
💬 Contact Support
Because this issue requires a manual quota correction by the Search Atlas team, it cannot be resolved through account settings alone. If the self-service steps above did not restore your credits, please reach out to our support team through the chat option available in the platform. Please share your account email, plan name, and confirmation that your payment was processed — our team will apply the correct quota to your account immediately so you can get back to generating content without delay.