As of the July 20, 2026 billing release, the Pay button is disabled on canceled invoices. This improvement prevents unintended payment attempts on invoices that are no longer valid.
✨ What Changed
Previously, the Pay button could remain active on canceled invoices, which could cause confusion. With this improvement, the Pay button is disabled on any invoice that has been canceled, making the invoice status clearer and reducing the chance of errors.
🛠️ What to Do If You Can't Pay an Invoice
- Check the status of the invoice — if it is marked as canceled, the Pay button will be disabled by design and payment cannot be submitted on that invoice.
- If you believe the invoice has been canceled in error and should still be payable, make a note of the invoice number, the date it was issued, and any relevant order or account details.
- Contact our support team and type human teammate — have your invoice number and account details ready so the team can investigate and correct the invoice status if needed.
📋 What to Expect
This change is part of the QPB-936 improvement shipped in the July 20, 2026 billing release. If your invoice is active or outstanding, the Pay button will remain available as normal. If you believe an invoice has been incorrectly marked as canceled, our team can review and update the status on your behalf — please have your invoice number ready when you reach out.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.