🔍 Overview
If you purchased a yearly plan during a promotion that included monthly recurring Hyper Drive Credits (HDC), you may have noticed that your credits do not seem to be accumulating as expected, or that credits appear to have been used even though you haven't run any Hyper Drive tasks. This article explains what happened, what has been fixed, and what to do if your account is still affected.
⚠️ What Caused This Issue
Two separate bugs affected customers on promotional yearly plans with recurring Hyper Drive Credits:
- Credits written to the wrong billing key: A bug caused purchased and recurring HDC to be stored under a monthly billing key rather than a persistent account key. When the monthly billing cycle rolled over, those credits were wiped instead of carrying forward.
- Quota display merging two credit types: The platform's Billing quota display combines your recurring monthly credits and any separately purchased credits into a single number. This made it appear as though your total quota never refreshed, even when a new monthly allowance had been added behind the scenes.
Together, these issues created a confusing experience where credits appeared to disappear, show incorrect balances, or fail to renew at the start of each billing period.
✅ What Has Been Fixed
Both issues have been resolved in recent platform updates:
- Recurring and purchased HDC are now written to the correct keys so credits persist across billing cycles and are not lost on subscription renewal.
- The underlying credit tracking now correctly separates the two buckets internally, though the Billing page still displays the HyperDrive Credits total as one combined number (plan/recurring credits plus purchased credits).
You should now see your promotional monthly Hyper Drive Credits added correctly at the start of each billing cycle.
📊 How Hyper Drive Credits Work on a Promotional Yearly Plan
Understanding how your credits are structured will help you track them accurately going forward:
- Recurring monthly credits: These are granted automatically at the start of each monthly period within your yearly plan. They do not roll over — unused recurring credits expire at the end of the month.
- Purchased credits: Any HDC you buy separately are added to your account balance and persist until used, independent of your billing cycle.
- Display: The Billing page shows your HyperDrive Credits as one combined total (recurring plus purchased credits), even though the two buckets are tracked separately behind the scenes.
🛠️ Steps to Take If Your Credits Still Look Incorrect
If you are still seeing missing, incorrect, or non-renewing Hyper Drive Credits after the fixes have been applied, follow these steps:
- Check your billing cycle date: Recurring credits are added at the start of your monthly period, not on the calendar month. Confirm your renewal date under the top-right avatar → Billing (Billing page) to make sure the new period has started.
- Understand the combined balance: The Billing page shows your HyperDrive Credits as a single combined number that includes both recurring and purchased credits, so keep this in mind when reviewing your balance.
- Refresh your browser: In some cases, a cached page may show an outdated balance. Hard-refresh your browser (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) and check the balance again.
- Note the amounts and dates: If the balance still appears wrong, note your expected monthly credit amount, your billing cycle date, and the balance you currently see. This information will help the support team resolve your case quickly.
- Contact support: If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
❓ Frequently Asked Questions
Will I be reimbursed for credits that were lost due to the bug?
Credit adjustments are handled on a case-by-case basis. If you believe credits were lost during the affected period, contact the support team with your account details and the approximate dates, and they will investigate.
Do unused recurring credits roll over to the next month?
No. Recurring monthly HDC included in your promotional plan expire at the end of each monthly period and do not roll over. Separately purchased credits are not affected by this and will persist.
How do I know my promotional credits are active?
Navigate to the top-right avatar → Billing (Billing page) or check the HDC balance section in your dashboard. Your recurring credit allowance should refresh automatically on your billing cycle date each month.