🔍 Check for Platform Downtime
If the billing page gets stuck loading when purchasing OTTO AI credits, the issue is often a temporary platform or API delay. Our engineering team has resolved past incidents causing this exact behavior.
Before trying other steps, wait a few minutes and refresh the page. Most delays are brief and self-resolve.
🔄 Refresh and Retry Purchase
- Go to your billing settings in the platform.
- Open the credits or top-up section.
- Attempt the credit purchase again for your desired amount (e.g., 29,000 AI Generation credits).
If the page loads normally and the checkout completes, the delay has cleared.
🧪 Verify Credit Availability
After a successful purchase, confirm the credits appear in your account:
- Go back to your billing settings.
- Check your current credit balance for OTTO AI.
- Ensure the new credits reflect immediately.
⚠️ If the Issue Persists
If the billing page still fails to load after retrying, the problem may require engineering investigation. Do not attempt multiple rapid purchases.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.