🔍 Understanding Why You May See Unexpected Charges
If you notice charges from Search Atlas that you do not recognize, there are a few common reasons this can happen:
- A team member, colleague, or agency contact signed up on your behalf using your payment details.
- A free trial automatically converted to a paid subscription without a clear reminder.
- A previous account was reactivated, triggering a new billing cycle.
- Your payment details were used to create an account you were not aware of.
Regardless of the reason, Search Atlas takes unauthorized charge claims seriously and will work with you to investigate and resolve the issue promptly.
📋 What Information You Will Need
Before reaching out to our support team, gather the following details to speed up your case:
- Transaction dates and amounts — the specific charges you are disputing.
- The email address associated with the Search Atlas account (if known).
- The last four digits of the card or the payment method that was charged.
- Bank or card statement screenshots showing the charges (optional but helpful).
Having this information ready allows our team to locate the account, verify the billing history, and process your request without unnecessary delays.
🛠️ Steps to Dispute an Unauthorized Charge
- Check your email inbox and spam folder for any Search Atlas welcome emails, trial confirmation messages, or subscription receipts. This helps confirm whether an account was created in your name.
- Log in to Search Atlas using any email address you think may have been used. If you cannot log in, try the password reset option.
- Review your billing history inside the platform to see past charges, subscription plan details, and renewal dates.
- Cancel any active subscription if applicable to prevent further charges while your dispute is being reviewed. Look for subscription or billing management options within your account settings.
- Contact our support team to formally submit your refund request (see the section below).
💡 Search Atlas Refund Policy — Key Points
Search Atlas evaluates refund requests on a case-by-case basis. Understanding our general policy helps set clear expectations:
- Unauthorized charge claims are prioritized and reviewed by our billing team as quickly as possible.
- Refunds for multiple billing cycles are considered when there is clear evidence the account was not actively used or knowingly authorized.
- Refunds are returned to the original payment method and processing times will depend on your bank or card issuer.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.