🤔 Is the Agency Plan Right for You?
The Agency plan is designed for teams managing multiple clients, larger keyword volumes, and advanced reporting needs. Consider upgrading when you notice any of the following:
- You are managing five or more client accounts and finding the Pro plan limits restrictive.
- You need white-label reporting or dedicated client dashboards.
- Your team requires higher monthly quotas for keywords, audits, or backlink data.
- You want to consolidate client billing and access under a single workspace.
If you are unsure whether the Agency plan fits your current workflow, a member of our team can walk you through a personalised comparison. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
💰 Pro vs. Agency: Understanding the Cost Difference
A common concern is whether staying on Pro means overpaying compared to what Agency offers at scale. Here is a quick way to think about it:
- Pro is cost-effective for individuals or small teams with a limited number of active clients.
- Agency offers a lower per-client cost once you cross a certain threshold, making it more economical as your client roster grows.
- If you are using add-ons (such as Google Ads integration) on top of Pro, those costs can add up quickly — Agency bundles more features natively.
To get an accurate breakdown based on your actual usage, open the chat widget and type human teammate. Our team can pull your account data and show you a side-by-side cost comparison before you commit to anything.
🛒 How to Request a Sales Consultation
We do not use a self-serve upgrade flow for Pro-to-Agency transitions — our team handles these personally to make sure your data, quotas, and client access transfer correctly.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a team member instantly.
- Let them know you are evaluating an upgrade from Pro to Agency and would like a sales walkthrough.
- A team member will review your account, answer pricing questions, and guide you through the upgrade steps.
⚠️ Why Does My Subscription Show as Ended?
If your subscription status shows as ended or cancelled and you did not request a cancellation, this is a known billing system issue that can occur during plan transitions. It does not necessarily mean your access has been removed, but it should be resolved promptly.
Common causes include:
- A backend plan switch that temporarily flags the old subscription as closed before the new one activates.
- A payment processing delay during an upgrade that causes a status mismatch between our platform and the billing provider.
- An incomplete upgrade where the new plan was not fully provisioned after payment was taken.
Do not attempt to re-subscribe manually if you see this status — doing so could result in a duplicate charge or loss of existing discounts. Instead, open the chat widget and type human teammate so our team can investigate your account directly and correct the status without interrupting your access.
🏷️ Will My Current Discount Carry Over After Upgrading?
This is an important question, and the honest answer is: not always automatically. There is a known issue where existing plan discounts are not always carried forward during an Agency upgrade, meaning some customers have been charged the full price unintentionally.
To protect your discount:
- Do not upgrade through a self-serve flow if you are currently on a discounted rate.
- Contact our team before completing any upgrade so they can manually apply your discount to the new plan.
- If you have already upgraded and noticed you are being charged the full price, reach out immediately — our team can issue a correction.
✅ What Happens to My Data and Add-Ons During the Upgrade?
Your projects, keywords, audit history, and client data are preserved during a plan upgrade. However, there are a few things to be aware of:
- Add-ons such as Google Ads integrations need to be reviewed during the upgrade — in some cases they may continue billing separately even after upgrading to Agency, which includes those features natively.
- Quota top-ups purchased on your Pro plan may not carry over automatically. Our team will verify this during your upgrade consultation.
- Access for connected team members and clients remains active throughout the process.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.