📋 What This Article Covers
If you recently purchased additional AI quota and your account still shows that you do not have enough quota to run AI-generated actions, this article will help. In most cases the top-up simply needs a moment to sync, or a quick refresh of your session. Follow the steps below before reaching out.
⏳ Why Your Top-Up May Not Appear Right Away
When you buy extra AI quota, the platform needs a short time to confirm the payment and apply the new balance to your account. Common reasons a top-up does not show immediately include:
- Processing delay: Payment confirmation and quota allocation can take a few minutes to complete.
- Cached session: Your browser may still be displaying your old quota balance.
- Wrong account or workspace: The top-up was applied to a different account or workspace than the one you are viewing.
- Incomplete or silent payment failure: The purchase did not fully process at the payment step. In some cases the checkout appears to finish but fails without showing an error, so the quota is never added.
- Quota applied but action still blocked: Occasionally the platform has shown a "not enough quota" message even though your purchased balance was already applied — a known false positive our engineering team has worked to resolve.
- Credits flagged as expired: In rare cases valid top-up credits were incorrectly shown as expired right after purchase.
🔄 Steps to Resolve the Issue
Work through these steps in order. Most quota issues are resolved within the first few steps.
- Wait a few minutes. Allow up to 10 minutes for the payment to be confirmed and the new quota to be applied.
- Refresh the page. Reload the platform to pull in your updated balance.
- Log out and back in. This clears your cached session and forces your account to load the latest quota figures.
- Clear your browser cache or open the platform in a private/incognito window to rule out outdated stored data.
- Confirm the correct account. Make sure you are logged into the same account and workspace where the top-up was purchased.
✅ How to Confirm Your New Quota
After completing the steps above, check that your balance has updated:
- Open your billing or subscription area within the platform.
- Locate your AI quota balance and confirm it reflects the additional amount you purchased.
- Try running an AI-generated action again to verify the quota is now available.
If your billing area shows the correct, increased balance but you still see a "not enough quota" error when running an action, this points to a display or false-positive issue rather than a missing top-up. Note it and contact support so we can apply the credits or correct the error on our side.
🧾 Verify Your Purchase Went Through
If your balance still has not increased, confirm the purchase was actually completed:
- Check your billing history in the platform for a record of the top-up purchase.
- Confirm you received a payment confirmation for the transaction.
- If you do not see a completed transaction, the purchase may not have finished. In that case, try the top-up again.
- Be aware that in rare cases a completed charge may not appear in your billing history right away. If you were charged but see no record, keep your payment confirmation or transaction reference so our team can trace it.
💡 Tips to Avoid Quota Interruptions
- Top up before you run out. Buying quota ahead of time prevents pauses in your AI workflows.
- Monitor your balance. Keep an eye on your remaining quota, especially during high-volume periods.
- Use one workspace for purchases. Buying within the workspace you actively use avoids confusion over where quota was applied.
💬 Need More Help?
If you have completed all the steps above and your purchased AI quota still does not appear, we are happy to help. Please have your purchase details ready — including your payment confirmation or transaction reference — so we can locate the transaction quickly. If your payment is confirmed but the quota still cannot be applied (for example after a silent top-up failure or a charge that is not visible in billing), our team can manually add the purchased quota to your account. To reach us, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.
Additional Notes
If the quota has not been applied after 30 minutes, open the chat widget in the bottom-right corner of the platform and type 'human teammate' to be connected with a member of our team. Provide the order reference or receipt so the agent can investigate and manually apply the quota if necessary.