🔍 Why Did Content Assistant Use So Many Credits?
The Content Assistant (also called Content Genius) uses credits each time AI generates or rewrites content. A single session can consume a significant number of credits depending on the actions performed. Common reasons for a large credit deduction include:
- Bulk AI writing: Generating multiple articles in one session can multiply credit usage quickly.
- Long-form content generation: Longer articles or detailed rewrites require more AI processing and therefore more credits per document.
- Multiple regenerations: Each time you request a new generation or rewrite, a new credit charge may be applied — even if the previous output was discarded.
- Reworking existing articles: Running a full AI pass on existing content carries its own credit cost.
Credits are deducted automatically as soon as a generation request is submitted.
📍 How to Check Your Credit Usage
To understand what triggered a large charge, review your recent Content Assistant activity within your account. Look for sessions where multiple documents were generated or reworked in a single run, as these typically account for the largest credit deductions.
If you manage multiple client workspaces, note that credit usage is tracked per account. Confirm you are viewing the correct workspace to match the charge you see.
🛠️ How to Avoid Unexpected Large Charges
Follow these best practices to keep credit usage predictable:
- Test with a single article before committing to a large batch run.
- Review your settings carefully before submitting a generation request — once submitted, the credits are consumed.
- Monitor your credit balance regularly so you can spot unusual usage early.
- Limit bulk jobs to planned content batches rather than exploratory sessions.
💬 How to Request a Credit Refund Review
Search Atlas reviews credit refund requests on a case-by-case basis. Refunds are not guaranteed, but the team will assess your situation and advise on the best course of action. This review is handled by the support team and cannot be self-served.
When escalating, please have the following ready to help the team process your request as quickly as possible:
- Your project or workspace name where the unexpected charge occurred.
- The approximate date and time of the credit deduction.
- The number of credits charged and what you expected to be charged.
- A brief description of the action you were performing when the charge occurred.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.