This article covers:
- Content Planner scheduling
- Calendar visibility
- Content brief generation
- Publishing workflows
- CSV imports
- Team collaboration
Content Planner helps teams:
- Organize publishing schedules
- Generate SEO content briefs
- Coordinate workflows
- Manage topic planning across projects and campaigns
Content Planner integrates with:
- Keyword Research
- Supported CMS connections (e.g., WordPress)
- AI Brief Generation
- Project-level permissions
Many issues are caused by:
- Project mismatches
- Missing metadata
- Formatting errors
- Synchronization delays
⚠️ Known Limitation: Direct publishing from Content Genius/Content Planner to Website Studio sites is not currently available. This integration is in development with no confirmed release date. In the meantime, you can publish through a connected WordPress CMS or manually copy content into your Website Studio site.
⚠️ Error 1: Scheduled content items are not appearing on the calendar
What's happening
Content Planner displays content items based on:
- the currently selected project
- visibility filters
- and active calendar views.
Items created under different projects remain hidden unless the correct project is selected. The Content Planner shows the content of the one project/plan currently selected, not all projects at once.
Steps to try
- Confirm the correct project is selected in the Project dropdown.
- Refresh the calendar page.
- Check whether date filters are hiding the content item.
- Verify the item was saved successfully.
- Confirm the content item has a valid publish date assigned. Items without an assigned publish date will not appear in monthly or weekly calendar views. Switch to List view to locate undated items and assign a date.
- Switch between monthly, weekly, and list views — some items may only appear in list view if they lack a publish date or if the calendar view is filtering by a date range that excludes them.
- Check whether the item was accidentally archived or deleted.
- Confirm the item belongs to the current workspace/team.
- Contact support if calendar items disappear across all projects.
Important Notes
- Project filtering is the most common cause of missing calendar items. When the wrong project is selected, items created in other projects will remain hidden until you switch projects. The Content Planner shows only the currently selected project.
- Items are isolated by project structure intentionally to keep workspaces organized and prevent cross-project clutter.
⚠️ Error 2: Content brief generated from the planner is missing or empty
What's happening
Content briefs rely on:
- associated target keywords
- keyword data availability
- and successful AI brief generation.
Items without target keywords cannot generate meaningful briefs.
Steps to try
- Open the calendar item settings.
- Confirm a Target Keyword is assigned.
- Use a keyword with measurable search data.
- Click Generate Brief again after saving the keyword.
- Wait 30–60 seconds for generation to complete.
- Refresh the item after generation finishes.
- Avoid extremely broad or unsupported keywords.
- Test the keyword in Keyword Research first.
- Regenerate the brief using a more specific keyword phrase.
- Contact support if briefs remain empty despite valid keywords.
Important Notes
- Brief generation depends heavily on keyword quality.
- Missing keyword data produces incomplete or blank briefs.
⚠️ Error 3: Published content is not being automatically marked as complete
What's happening
Content Planner does not always detect publishing automatically unless:
- CMS Integration is connected
- synchronization is enabled
- and the publish event is recognized correctly.
Manual publishing outside integrated workflows may not sync automatically.
Steps to try
- Manually update the item status:
Status → Mark as Published. - Check whether CMS Integration is enabled.
- Go to:
CMS Integration → Settings → Sync to Content Planner. - Confirm the connected CMS matches the project domain.
- Refresh the Content Planner after publishing.
- Verify the published URL matches the planned content URL.
- Reconnect the CMS integration if sync appears broken.
- Wait a few minutes for synchronization delays.
- Avoid duplicate calendar entries for the same URL.
- Contact support if automatic sync never updates published items.
Important Notes
- Manual publishing workflows require manual status updates unless sync is enabled.
- CMS synchronization can take several minutes.
⚠️ Error 4: Content Planner shows a duplicate topic conflict warning
What's happening
The planner compares:
- target keywords
- semantic similarity
- and planned topics
to prevent content cannibalization.
Similar keywords trigger warnings automatically.
Steps to try
-
Click View Conflicting Item to inspect the overlap.
-
Compare the keyword intent between both items.
-
Determine whether the topics truly compete.
-
Merge duplicate content plans if appropriate.
-
Differentiate the angle or search intent if keeping both.
-
Use more specific target keywords.
-
Add modifiers to distinguish the content:
- guide
- comparison
- local
- pricing
- tutorial
- etc.
-
Review whether one item is outdated or unnecessary.
-
Ignore the warning only if the content serves different intents.
-
Re-run keyword validation after adjusting the topic.
Important Notes
- Duplicate warnings are preventive, not blocking errors.
- Similar keywords do not always equal cannibalization.
⚠️ Error 5: Team member cannot see the Content Planner items created
What's happening
Content Planner visibility depends on:
- project permissions
- workspace access
- and team role settings.
Users without access to the specific project or workspace will not see items created within it, even if they belong to the same organization.
Steps to try
- Confirm the team member has been added to the correct project.
- Verify their assigned role grants Content Planner access.
- Ask the team member to switch to the correct project in the Project dropdown.
- Refresh the calendar after permission changes are applied.
- Re-invite the team member if their account was recently added.
- Confirm the items were not accidentally created in a personal or private workspace.
- Contact support if access issues persist after role adjustments.
Important Notes
- Project and workspace permissions are the primary driver of visibility issues for team members.
- Role changes may take a few minutes to propagate.
⚠️ Error 6: WordPress shows as connected but publishing fails with a "website not connected" error
What's happening
The WordPress integration can appear connected in the interface while the underlying credentials or authentication tokens have expired or become invalid. This causes publish attempts to fail with a "website not connected" error even though the connection status looks healthy.
Steps to try
- Disconnect the WordPress integration from Account Menu → Settings → CMS Connectors.
- Reconnect the WordPress site and re-authenticate.
- Verify CMS credentials (username, application password, or API token) are still valid in WordPress.
- Confirm the WordPress site URL matches the project domain.
- Check that the WordPress user account has publishing permissions.
- Retry the publish action after reconnecting.
- Contact support if the issue persists after reconnecting the integration.
Important Notes
- A visually connected WordPress integration does not always mean the credentials are still valid.
- Disconnecting and reconnecting forces a fresh authentication and resolves most "website not connected" errors.
⚠️ Error 7: Publish action hangs or takes longer than expected
What's happening
Publish actions can take several minutes depending on:
- CMS response times
- platform-level processing delays
- and synchronization queues.
If publishing to a Website Studio site appears to hang or takes longer than expected, this may be a platform-level delay. Wait several minutes and check the published URL before retrying, as duplicate publish attempts can compound delays.
Steps to try
- Wait several minutes before retrying — the publish may still be processing.
- Check the published URL directly to confirm whether the content actually went live.
- Avoid clicking Publish multiple times, which can create duplicate publish attempts.
- Refresh the Content Planner to see if status has updated.
- Verify the CMS connection is healthy in CMS Integration settings.
- If the publish still appears stuck after 10+ minutes, mark the item manually using Status → Mark as Published once you confirm the URL is live.
- Contact support with the item ID if the publish never completes.
Important Notes
- Publish delays are most often platform-level and resolve without intervention.
- Always verify the live URL before retrying to avoid creating duplicate posts.
❓ FAQ: Can I publish Content Planner or Content Genius articles directly to Website Studio?
Not yet. Direct publishing from Content Planner or Content Genius to Website Studio sites is not currently available. This integration is in development with no confirmed release date.
Available alternatives:
- Publish through a connected WordPress CMS if your project uses WordPress.
- Manually copy the finalized content from Content Genius/Content Planner into the Website Studio editor.
- Track publishing status manually in Content Planner by setting Status → Mark as Published once the article is live on your Website Studio site.
If direct Website Studio publishing is critical to your workflow, contact support to be notified when the integration becomes available.