Search Atlas Help Center

🗑️ Remove an OTTO Site Without Changing Your Plan

Open in
View as Markdown Open in ChatGPT Open in Claude
Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 Overview

If you are on a Growth plan with multiple OTTO sites and no longer need one of them, you do not have to downgrade your entire plan or relink your other sites. You can remove a single site from OTTO, free up that slot, and have your billing adjusted — all without affecting the sites you want to keep.

This article walks you through what to do when you want to cancel one OTTO site and request the corresponding billing reduction.

⚠️ Before You Begin

  • Identify the site to remove. Confirm exactly which site you want to cancel. This action cannot be undone without relinking the site.
  • Your kept sites are not affected. Removing one site does not disconnect, reset, or require you to relink any other site on your plan.
  • Billing adjustments are not automatic. After removing the site, you must contact our support team so they can apply the credit or reduction for the freed slot.

🪜 Step 1 — Deactivate OTTO on the Site You Want to Remove

  1. Open the OTTO dashboard from your Search Atlas account.
  2. Locate the site you want to remove.
  3. Deactivate OTTO for that site so it is no longer consuming an active automation slot.
  4. Confirm the site shows an inactive status before proceeding.

🗑️ Step 2 — Remove the Site From Your Account

  1. Navigate to your site list within your Search Atlas account.
  2. Find the site you just deactivated.
  3. Use the site management options available for that site to remove it from your account.
  4. Confirm the removal when prompted. The site will be removed from your account.

Your remaining sites will stay connected and fully active. No relinking is needed.

💳 Step 3 — Request Your Billing Adjustment

Removing a site does not automatically reduce your monthly charge. Once the site has been removed, contact our support team so we can apply the correct adjustment to your subscription for the freed OTTO slot.

When you reach out, please have the following details ready so we can process your adjustment quickly:

  • The name of the site you removed
  • The date you removed it
  • Your account email or plan details

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.