📋 Overview
If you have two Search Atlas accounts and want to consolidate them — for example, moving Hyperdrive credits from an old account to a primary one and cancelling the duplicate subscription — our support team can handle this for you. This article explains what information to prepare and what to expect during the process.
💡 What Is a Hyperdrive Credit Transfer?
Hyperdrive credits (HDC) are purchased credits used to power AI-driven SEO tasks inside Search Atlas. Credits are tied to the account they were purchased under and require our support team to manually transfer a balance from one account to another upon request.
Important: Credits must still be active and unused on the source account at the time of transfer. Expired or consumed credits cannot be recovered or moved.
🔍 When Should You Request a Transfer?
- You accidentally created a second account and want to consolidate credits into your primary account.
- A team member's account holds credits that should belong to the organisation's main account.
- You signed up under a personal email and are migrating to a business email account.
- You have a duplicate subscription that is billing you unnecessarily.
⚙️ What to Prepare Before Contacting Support
To process your request quickly, have the following details ready:
- Source account email — the account currently holding the Hyperdrive credits (e.g. the account you want to close).
- Destination account email — the account that should receive the credits.
- Number of credits to transfer — confirm the current credit balance on the source account before reaching out.
- Cancellation confirmation — let the team know whether you also want the source account subscription cancelled so it does not renew.
🚀 How the Transfer Process Works
- Contact our support team with your request (see below).
- Provide the source account email, destination account email, credit amount, and whether you want the source account cancelled.
- Our team will verify ownership of both accounts for security purposes.
- Credits are manually applied to the destination account by our team.
- If requested, the source account subscription is cancelled so it will not renew at the next billing date.
- You will receive confirmation once the transfer is complete.
⚠️ Important Things to Know
- Ownership verification is required. You must have authorised access to both accounts to request a transfer.
- This is a backend action. Credit transfers and subscription cancellations cannot be self-served through the platform — they require our team to action manually.
- Double-check your credit balance on the source account before reaching out, so the team can process your request without delay.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.