📌 How prepaid access works
When a prepaid subscription is canceled, review your account to confirm whether access and included benefits are still available through the prepaid period. If access or benefits are missing, verify the subscription status before taking further action.
🔍 Check your subscription status
- Open your account and review the subscription or billing information.
- Check whether the subscription is active, canceled, or pending cancellation.
- Note the prepaid period and any date shown for its end.
If the subscription is pending cancellation, look for an available option to reactivate or resume it before the prepaid period ends.
🔄 Reactivate before your prepaid period ends
- Open the subscription or billing controls in your account.
- Choose the available option to reactivate or resume the subscription.
- Review the information shown before confirming the change.
After reactivation, check whether your prepaid access and included benefits have returned.
💳 Verify credits and benefits
Allow time for the account status and benefits to update, then check the relevant product or billing area. Confirm that your access, credits, and any connected-account benefits are available.
If credits or benefits are still missing, do not purchase another plan or repeatedly redeem the same promotion while the issue is being reviewed.
⚠️ If access was removed early
If access or credits disappeared before the prepaid period ended, or reactivation is unavailable or unsuccessful, the account may require manual correction.
- Take a screenshot of the subscription status and any missing-benefit message.
- Note the date access or credits were removed.
- Identify which access, credits, or connected-account benefit is missing.
- Keep your prepaid payment details available for verification.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.