Overview
Some customers have noticed their URL Indexer quota displaying an unexpected number or failing to reset as expected. In most cases, this is caused by a backend data error that applied an incorrect quota to the account — not a billing issue or a platform bug you can fix yourself.
This article explains what the correct quota is for your plan, why discrepancies happen, and what self-serve steps to try before contacting support.
What Is the Correct URL Indexer Quota?
Your URL Indexer quota depends on your current subscription plan. You can verify your exact plan allowance by checking your billing settings inside your Search Atlas account.
If your quota is displaying a number that does not match what your plan entitles you to, and you have not purchased additional top-up credits, this is likely a data error on our side — not a genuine entitlement.
Why Does This Happen?
Quota mismatches can occur due to backend data errors that apply an incorrect quota to an account. This is not something caused by your actions, and it is not a billing error you need to resolve through your payment provider. The incorrect quota may remain on your account until it is reviewed and corrected.
Self-Serve Steps to Try First
Before contacting support, work through the following steps — many quota display issues can be resolved or clarified without agent intervention:
- Hard-refresh the URL Indexer page. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to force a full page reload and clear any cached display values. Sometimes the quota counter shown is stale and will update after a fresh load.
- Log out and log back in. Sign out of your Search Atlas account completely, then sign back in. This forces your session to pull the latest account data, including your current quota balance.
- Confirm your plan in billing settings. Go to your billing settings inside Search Atlas and verify which subscription plan you are on. Compare the listed quota entitlement for that plan against what the URL Indexer page is showing.
- Check for recent top-up purchases. If you have purchased additional URL Indexer credits, confirm those purchases appear in your billing history. Top-up credits are added on top of your base plan quota, so the total displayed may be higher than your base allowance — this is expected behaviour.
- Check when your quota is scheduled to reset. URL Indexer quotas reset on a monthly billing cycle. Your reset date is tied to your subscription renewal date, which you can find in your billing settings. If your reset date has not yet passed, the quota will not refresh until that date is reached.
- Try switching plans and switching back (if applicable). If you recently changed subscription plans and suspect the quota did not update correctly, navigating to your billing settings and confirming the active plan is current can sometimes surface a stale quota that needs a backend sync.
If you have worked through all of the steps above and your quota is still displaying an incorrect number or has not reset after your expected renewal date, the issue requires a manual backend correction.
When to Contact Support
Reach out to our support team if:
- Your quota has not reset more than 24 hours after your billing renewal date.
- The number shown does not match your plan entitlement and a hard-refresh or re-login did not correct it.
- You believe a top-up purchase was applied incorrectly or is missing from your balance.
When you contact us, please have the following ready: your current plan name, the quota figures displayed on the URL Indexer page, and any relevant top-up purchase dates. This allows our team to investigate and apply the correct quota as quickly as possible.
You can reach our support team via the chat widget inside your Search Atlas account — we're happy to help get this sorted for you.