Reviews & Suspension Recovery

🔍 GBP Review Automation Quotas and OTTO Billing Explained

Overview Two closely related questions come up frequently for agencies and businesses managing multiple locations in Search Atlas: how GBP (Google Business Profile) automated review response credits are counted across many locations, and why the number of billed OTTO sites may not match the number of active sites you see in your account. This article explains what to expect and what information to have ready when escalating either issue to our support team. GBP Review Automation Quotas GBP review automation quotas govern how automated review responses are allocated across your connected locations. Because the specifics of how credits are counted, shared, and reset can vary depending on your plan and account configuration, the exact mechanics are not the same for every account. If you are seeing unexpected quota usage or believe your quota is not being counted correctly, this requires investigation by our support team. When escalating, please have the following ready: - The names or URLs of the affected GBP locations so the team can identify which locations are involved. - The approximate date you noticed the discrepancy to help narrow down when the issue began. - A description of what you expected versus what you are seeing (for example, which locations you believe should or should not be consuming quota). - Your current plan or any custom pricing arrangement if you are aware of it, as quota limits differ by plan. OTTO Site Billing Discrepancies It is not uncommon to see a difference between the number of OTTO sites shown in your account and the number reflected on your bill. The relationship between active sites and billed sites depends on your specific plan and contracted terms, and cannot be determined from account views alone. If you believe you are being billed for more OTTO sites than you should be, or if the number does not match what you expect, please escalate to our support team with the following information ready: - Your account name and the email address on the account. - The number of OTTO sites you see as active in your account and the number you are being billed for. - The relevant invoice date or billing period where the discrepancy appears. - Any custom or negotiated pricing terms you are aware of, as contracted plans may have fixed site allowances that differ from what is visible in the account dashboard. Our team will review your account configuration and billing records to identify the source of the discrepancy and correct it if needed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⭐ How to Publish Your Google Review Replies

This article explains why replies you write to Google reviews may require a manual publish step before they go live on your Google Business Profile. This is by design — the platform holds your draft reply so you can approve it before it is sent publicly. What to Expect When you write a reply to a Google review, it is saved as a draft and will not be published automatically. You need to complete a manual publish step to send the reply to your Google Business Profile. This approval step ensures you can review your response before it appears publicly. How to Publish Your Reply 1. Navigate to Local → Reviews in the left-hand sidebar of the platform. 2. Find the review you have responded to. Your reply will appear below the review with an Awaiting or pending status indicator. 3. Click the Publish button that appears alongside your drafted reply to submit it to Google. 4. A confirmation prompt may appear — confirm the action to complete the publish step. Once you click Publish, the platform will submit your response directly to your Google Business Profile. After Publishing Once you confirm the publish action, your reply will be submitted to Google. You can verify that it has gone live by checking your Google Business Profile directly. Keep in mind that Google may take a short time to display the reply publicly. If your reply does not appear after some time, contact our team for assistance. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📲 Find and Share Your Review QR Code

🔍 What Is the Review QR Code? Search Atlas generates a unique review link and QR code for each business location you manage. You can send the link via text or other messaging channels, or share the QR code so clients can scan it and leave a review instantly — no searching required on their end. 📍 Where to Find the Review Link and QR Code Log in to your Search Atlas account and navigate to Local → Overview → Reviews (tab). From there, click the Generate Review QR Code button to see your unique review link and QR code. Tip: If you manage multiple locations, make sure the correct location is selected before copying the link or downloading the QR code — each location has its own unique code. 📤 How to Share the Review Link with Clients Once you have located your review link and QR code, you can share them in several ways: - Copy the link: Copy your unique review URL and paste it into a messaging platform to share with clients. - Download the QR code: Save the QR code image to your device and include it in printed materials, email signatures, receipts, or social media posts. - Send a review request directly: Search Atlas includes functionality to send the review link to a client from within the platform. 💡 Tips for Getting More Reviews - Add the QR code to printed invoices or business cards so clients can scan it immediately after a service. - Include the review link in your post-appointment follow-up messages. - Display a printed QR code at your front desk or checkout area for walk-in customers. - Set up automated review request campaigns inside Search Atlas to send requests without manual effort. ❓ Need Help Finding Your QR Code? If you are having trouble locating your review link or QR code inside Search Atlas, our support team can walk you through exactly where to find it in your account and help confirm the correct steps for your setup. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Why Google Review Replies Show 'Awaiting' Status

This article explains why your Google review replies display an "Awaiting" status after you write them. Replies can become stuck in a manual approval queue and not go live on your Google Business Profile without further action from our support team. 🛠️ What the 'Awaiting' Status Means When a review reply shows Awaiting status, it means the reply has been drafted but has not yet been published to your Google Business Profile. This can happen because replies are held in a manual approval queue before going live. There is currently no confirmed self-serve setting within the platform to bypass the manual approval queue or force an immediate publish. If your replies are stuck in Awaiting status and are not progressing, this requires assistance from our support team, who can investigate the queue and take the necessary steps to get your replies published. ✅ What to Have Ready When You Contact Support - The name of the GBP project or business location affected - The specific review(s) whose replies are showing Awaiting status - How long the reply has been in Awaiting status - Any error messages or unusual behavior you have noticed Having these details ready will help our team investigate and resolve the issue as quickly as possible. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.