🧭 Overview
If your Quest LLM Digital PR campaign has been sitting on Paused even after you've confirmed your credits are available, a common cause is that no contacts have been selected for the campaign. Without at least one contact assigned, the platform has no recipients to send outreach to, which can prevent the campaign from activating.
This article explains why this happens and what you need to do to get your campaign running.
🔎 Why Does This Happen?
A Quest LLM Digital PR campaign requires contacts to be selected before it can move out of a Paused state. Credits and configuration may be set up correctly, but if no contacts have been added as recipients, the campaign may not be able to proceed. This step is easy to overlook if the campaign was saved before contacts were added.
✅ How to Resolve It
To get your campaign out of the paused state, you need to ensure at least one contact is selected for the campaign. Here is what to do:
- Open your Quest LLM Digital PR campaign in the platform.
- Check whether any contacts have been added as recipients. If none are present, this may be the cause of the paused status.
- Add the contacts you want to include in this outreach campaign.
- Once contacts have been selected, the campaign should be able to proceed out of the paused state.
If you have added contacts and your campaign remains stuck on Paused, or if you are unsure how to locate the contact selection area in your account, please use the chat widget at the bottom of this page to reach our support team and we will be happy to walk you through it.