When you try to export Work Summary results from an OTTO SEO project, a generic 'Something went wrong' error can prevent the export from completing. Work through the steps below to clear the error and download your data.

🔍 What Causes the Work Summary Export Error

The error appears when the OTTO Work Summary export request cannot be processed. Common triggers include:

• A temporary server-side issue during the export request
• A backend processing or validation error on the server
• A browser session that has timed out or lost its authentication token
• A browser cache conflict interfering with the export action
• Work Summary data still loading in the background when the export is triggered

🛠️ How to Fix the OTTO Work Summary Export Error

Work through the steps below in order. Most users resolve the error at step 1 or 2.

1. Hard-refresh the page. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac), then wait for the Work Summary to fully load before clicking Export again.
2. Log out and log back in. Open your account menu, select Log Out, sign back in, and navigate back to the OTTO project's Work Summary section. A fresh session resolves most authentication-related export failures.
3. Clear your browser cache. In your browser settings, clear cached files and cookies for searchatlas.com, reload the Work Summary page, and retry the export. In Chrome, go to Settings → Privacy and security → Delete browsing data, select Cached images and files and Cookies, filter by searchatlas.com under Advanced, and click Delete data.
4. Switch to a different browser. Open the OTTO project in Chrome or Edge (recommended browsers) and attempt the export again. Firefox and Safari may apply stricter cookie policies that interfere with authenticated export requests.
5. Wait a few minutes and retry. If the platform is under elevated load, waiting 3–5 minutes before retrying is often enough for the request to succeed.
6. Contact support if the error persists. If none of the above steps work, contact Search Atlas support and include your project URL, browser name and version, OS, and a screenshot or screen recording of the error. This lets the support team escalate to engineering if needed.

A successful export downloads a file directly to your browser's default downloads folder. If no file appears and no error shows, check your browser's download manager.

⚠️ If the Work Summary Export Error Persists

If the error continues after completing all steps above, contact Search Atlas support with the following details so the team can investigate promptly:

• The name or domain of the affected OTTO project
• The date and approximate time the error occurred
• Your browser name and version
• A screenshot or screen recording of the error message

If the error persists across multiple browsers, devices, and sessions, it may indicate a temporary platform-side issue. Check the Search Atlas status page or contact support to confirm whether a known issue is affecting exports.

In some cases, account quota limits can interfere with data exports or project actions. If you see a quota-related message alongside the export error, contact support to review your account quota.

Open a support ticket directly from More Features (apps-grid icon) → Help → Report a Bug inside Search Atlas.

🎯 You now know how to diagnose and resolve the 'Something went wrong' error in the OTTO Work Summary export. If none of the steps above clear the error, contact Search Atlas support with the details listed above for a fast investigation.