📌 Overview
Your Search Atlas plan includes a monthly allotment of Hyperdrive Credits. On each successful renewal the monthly usage counter is reset, so the plan amount is available again without you requesting it. The on-screen balance can still look lower than the full monthly amount, for example after a billing date if credits were already used or purchased credits are separate. This article explains the common reasons and how to check them.
⚡ What Are Hyperdrive Credits?
Hyperdrive Credits are the usage units included with your plan for Hyperdrive features. Each time you use a Hyperdrive feature, credits are deducted from your balance. When your plan renews successfully, monthly usage is reset so your plan allotment is available again. Purchased Hyperdrive Credits are separate and are not reset.
The number of credits included depends on your plan. Check your plan details to confirm the exact monthly amount before comparing it to your balance.
🔎 Why Your Credits May Look Missing
Most cases come from one of the reasons below.
- The renewal payment is still processing. Credits are tied to a successful renewal. If your bank or card provider is still confirming the payment, the credits may appear a little later.
- Credits were already used. If you ran Hyperdrive actions after renewal, your balance shows what is left, not the full monthly amount.
- Unused monthly credits from last month do not carry over. Monthly credits reset to your plan allotment instead of being added to the previous balance, which can make the total look lower than expected. Hyperdrive Credits you purchased separately do roll over until they are used.
- You are viewing a different account or workspace. If you manage more than one project, account, or login, you may be looking at a balance that does not belong to the subscription you were billed for.
- Your plan or billing date changed. An upgrade, downgrade, or changed billing date can shift when credits are applied.
- The page has not refreshed. A cached page can show an older balance.
✅ How to Check Your Credit Balance
Follow these steps to confirm what your account shows.
- Log in to the Search Atlas platform with the account that was billed.
- Refresh the page, or log out and back in, to clear any outdated display.
- Open the Billing page from your user menu and confirm your current plan and your next billing date. The billing cycle also shows when you last paid.
- Check that the renewal payment shows as successful, not pending or failed.
- Look at your Hyperdrive credit balance and compare it with your plan's monthly allotment.
- Think about any Hyperdrive actions you ran since renewal, as these reduce the balance.
🧮 Quick Math Check
To see whether the balance is correct, use this simple comparison:
- Your current balance is the monthly credits you have left this period plus any purchased Hyperdrive Credits you still have. It is not only the monthly allotment minus what you used since renewal.
- Do not add unused monthly credits from the previous month. Monthly Hyperdrive Credits reset instead of carrying over. Only Hyperdrive Credits you purchased separately remain until you use them.
If the numbers do not match, move on to the next section.
🛠️ What to Do If Credits Are Still Missing
If your balance is still lower than expected after the checks above, gather the following details. They help our team review your account faster and fix the issue in one conversation.
- The email address on your Search Atlas account
- Your plan name
- The date you were billed
- How many Hyperdrive credits you expected and how many you see
- A screenshot of your credit balance and, if possible, your billing or renewal confirmation
If you have seen this happen after more than one renewal, mention that as well. A pattern across several billing cycles helps our team check whether credits are being applied correctly to your account.
💬 How to Contact Support
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.
💡 Tips to Avoid Confusion Next Month
- Note your balance a day or two before your renewal date so you have a clear starting point.
- Check that your payment method is up to date so renewals go through on time.
- Look at your balance after renewal, before running large Hyperdrive tasks.
- Keep a screenshot of your balance if it looks wrong. It speeds up any review.
- Make sure you are logged in to the same account that holds your subscription.
❓ Frequently Asked Questions
Do I need to request my credits every month?
No. Credits included in your plan should be added automatically after each successful renewal. If they are not, reach out through the chat widget so our team can review it.
How long after billing should credits appear?
Credits normally appear soon after your payment is confirmed. If a day or more has passed and your balance still looks wrong, follow the steps above and contact our team.
Can credits be missing even though my payment went through?
It is rare, but it can happen. Confirm that you are viewing the right account and that your usage does not explain the difference. If it still does not add up, our team can look into it.
Will I need to message support every month?
You should not. If you do have to contact us repeatedly for the same issue, tell our team so they can review your account for a lasting fix.