🔍 Overview
When creating a new OTTO site, some customers encounter a 'quota exhausted' error even though their account appears to show available OTTO site slots. This article explains why this happens and walks you through the steps to resolve it.
⚙️ Why This Error Occurs
In many cases, this error is related to your Site Audit quota rather than just your OTTO site slots. OTTO relies on Site Audit to crawl and analyse your website, so an OTTO site generally needs an available Site Audit project as well.
The 'quota exhausted' error typically appears when one of the following is true:
- Your Site Audit project limit has been fully used by existing projects, leaving no room for a new OTTO site to create one automatically.
- Deleted or inactive OTTO sites have left behind orphaned Site Audit projects that are still counting toward your quota.
- Your account was recently upgraded but the Site Audit quota has not yet synced with your new plan limits.
🚀 How to Fix the Error
- Check your Site Audit usage. Review how many Site Audit projects are currently active across all sites in your account.
- Remove unused Site Audit projects. If you have Site Audit projects tied to old, deleted, or unused domains, remove them to free up quota. Locate the relevant site and delete its associated Site Audit project.
- Retry site creation. Once quota has been freed, attempt to add your new OTTO site again.
- Verify your plan limits. If you recently upgraded your plan and the error persists, your quota may need a moment to refresh. Log out and log back in, then retry.
💡 Tips to Avoid This Error in the Future
- Before adding a new OTTO site, always confirm that your Site Audit project count is below your plan's limit.
- When you remove an OTTO site you no longer need, also delete its associated Site Audit project to keep your quota clean.
- If you manage multiple websites, consider auditing your active Site Audit projects regularly to remove any that are outdated or no longer relevant.
📊 Understanding Your Quota
Your plan defines two related limits: OTTO site slots (the number of sites you can activate OTTO on) and Site Audit project slots (the number of crawl projects allowed). If you still see a quota error after confirming free OTTO slots, check your Site Audit project count as well -- our support team can confirm exactly how the two interact on your account.
🆘 Still Seeing the Error?
If you have freed up Site Audit projects and the error continues, our support team can review your account's quota state directly and resolve it on your behalf. Please have your project name and the exact error message ready when you reach out.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.