🧭 Overview
When you see a quota exhausted error while adding a website to SearchAtlas OTTO, it does not mean you have reached your plan's website limit. These are two separate limits, and confusing them is the most common reason this error causes unexpected frustration. This article explains the difference and walks you through how to resolve it.
⚖️ Two Separate Limits Explained
Your SearchAtlas plan manages two independent quotas that both relate to websites but work in completely different ways:
- Website plan slots: The total number of websites you can add and manage inside SearchAtlas across all features. If your plan supports up to 5 websites, this is the number you can register in the platform.
- Site Audit quota: A separate limit on how many websites can have an active Site Audit crawl enabled at the same time. This quota is governed by your subscription tier and is independent of how many websites your plan allows you to add.
The quota exhausted error is triggered by the OTTO quota, not your website plan slots. You may still have available website slots on your plan and still encounter this error if all your OTTO slots are in use.
🔍 Why This Error Appears in OTTO
When you connect a new website to OTTO, the platform consumes an OTTO project slot for that site. If all your OTTO slots are already occupied by other websites, the system cannot add a new project and returns the quota exhausted error.
✅ How to Resolve the Error
To free up an OTTO slot and successfully add your new website to OTTO, follow these steps:
- Navigate to the OTTO section of the platform.
- Review the list of websites currently connected to OTTO.
- Identify any website that no longer needs to be managed in OTTO — for example, a site you are no longer actively optimising.
- Disconnect or remove that website from OTTO to release its slot.
- Return to the website you were trying to add and complete the OTTO setup again.
Once a slot is freed, the quota exhausted error will no longer appear for the new website.
📊 How to Check Your Current OTTO Usage
You can review which websites are currently consuming OTTO slots directly inside the platform:
- Navigate to the OTTO section of the platform.
- Each website listed with an active OTTO connection is using one OTTO slot.
- Count the active connections and compare them against the OTTO limit included in your plan.
If you are unsure what your OTTO limit is or need help identifying which websites to disconnect, please reach out to our support team.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.