🔍 Overview
If OTTO is not verifying your installed script, it can be frustrating — especially if you are considering cancelling your membership as a result. This article walks you through the most common reasons script verification fails, how to fix them, and what to do if you still want to cancel your account.
⚙️ How OTTO Script Verification Works
When you activate OTTO SEO on a website, Search Atlas deploys a small script to your site. OTTO's AI then checks for that script to confirm the connection is live. If the script cannot be detected, OTTO will show a verification error and automation will not run.
Verification can fail for several common reasons:
- The script was not saved or published correctly on your website
- A caching plugin or CDN is serving an older version of your page
- A security plugin or firewall is blocking external script detection
- The script was placed in the wrong location in your site's HTML
- Your website requires HTTPS but the script was added to an HTTP page
🛠️ Steps to Fix the Verification Issue
- Locate your OTTO script: Go to the left sidebar and select OTTO SEO, then open All Sites (SEO Automation) (URL: /seo-automation-v3). Find your website and open its OTTO settings to copy the script snippet.
- Confirm the script is published: Log in to your website's CMS or code editor and verify the script appears in the section of every page. Make sure the changes are saved and published — not just saved as a draft.
- Clear your cache: If you use a caching plugin (such as WP Rocket, W3 Total Cache, or LiteSpeed Cache), purge all cached files. Also clear any CDN cache (such as Cloudflare) if applicable.
- Check for script blockers: Temporarily disable security or firewall plugins and re-run the verification. If it passes, whitelist the Search Atlas script domain in your security settings before re-enabling the plugin.
- Re-run verification: Return to OTTO SEO → All Sites (SEO Automation) (/seo-automation-v3), select your site, and click Verify Script again. Allow up to two minutes for the check to complete.
- Test with a fresh browser tab: Open your website in a private or incognito window to confirm the script appears on the live page, then retry verification.
💡 Still Not Verifying? Before You Cancel
Script issues are almost always resolvable with the right configuration. Our support team can remotely review your script placement and verification logs, saving you the trouble of cancelling and potentially losing your SEO progress. We strongly recommend reaching out before taking any cancellation steps.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
🚪 How to Cancel Your Membership
If you have decided to proceed with cancellation, please be aware of the following before you act:
- Cancelling your account will immediately deactivate OTTO on all connected websites
- Your SEO automation history and configurations will no longer be accessible
- Subscription fees are non-refundable once a billing cycle has started (refer to your plan's terms)
To request a cancellation, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. A team member will process your request and confirm the cancellation in writing.
❓ Frequently Asked Questions
- Can I cancel immediately mid-billing cycle? Yes, but access continues until the end of your current billing period. Our team will confirm the exact end date when you submit your request.
- Will cancelling delete my data? Your account data and projects stay on your account after cancellation and are available again if you resubscribe. Deleting your account is a separate, permanent action.
- Can I reactivate after cancelling? Yes, you can resubscribe at any time, though your previous OTTO configurations may need to be reconfigured.