If you recently upgraded to a Pro plan and your OTTO site count looks different than expected, you are not alone. This article explains how OTTO site quota works, why extra sites may not carry over after a plan change, and how to check what you will be billed after removing a site.
❓ The Question We Hear Most
A common scenario looks like this: you upgraded to Pro, your previous additional OTTO quota did not seem to carry over, and you now see 5 OTTO sites. You only need 4, so you cancel one. Will you be charged for 4 sites or 5?
The short answer: billing depends on the OTTO quota on your subscription, not only on how many sites you currently have connected. Removing a site frees up a slot, but it may not lower your paid quota on its own. The steps below show how to check and adjust this.
🧩 How OTTO Site Quota Works
Your total OTTO site quota is usually made up of two parts:
- Plan quota: the number of OTTO sites included with your plan (for example, Pro).
- Additional quota: extra OTTO sites you added on top of your plan.
Your total quota is the plan quota plus any additional quota. The number of connected sites cannot exceed this total.
🔄 Why Additional Quota May Not Carry Over After an Upgrade
When you switch plans, the new plan starts with its own included OTTO sites. Extra quota you bought on your previous plan may not be merged into the new plan automatically. This can lead to:
- A different total number of OTTO sites than you expected.
- Additional quota still showing as a separate item on your subscription.
- Sites that remain connected even though you no longer need them.
This is why it is worth reviewing your subscription right after any plan change.
🧾 What You Will Be Billed After Cancelling a Site
Removing or cancelling an OTTO site and reducing your paid quota are two separate actions. Keep these points in mind:
- If you remove one site but your total quota still shows 5, you may continue to be billed for 5 slots, with one slot unused.
- If you also lower your additional quota to match the 4 sites you want, your next bill should reflect 4.
- Changes usually apply from your next billing cycle. Charges that have already been made are not automatically reversed.
Because plan details and billing dates differ between accounts, always confirm the numbers on your own Billing page before your next renewal date.
🔍 How to Check Your Current Quota
- Log in to your Search Atlas account.
- Open your Billing or Subscription settings.
- Find your current plan and note your included OTTO sites.
- Look for any additional OTTO quota listed as a separate line item.
- Compare the total with the number of OTTO sites you want to keep active.
- Check your next renewal date, so you know when changes will apply.
🛠️ How to Align Your Quota With the Sites You Want
- Open your OTTO dashboard and confirm which sites are still connected.
- Remove any site you no longer want to optimize.
- Return to your Billing or Subscription page.
- Reduce your additional OTTO quota so the total matches your target (for example, 4 sites).
- Review the updated summary and confirm that the new total and renewal amount look correct.
- Take a screenshot of the summary for your records.
If you cannot find an option to reduce additional quota, or the numbers do not match what you expect, our team can review your account and apply the change for you.
💡 Tips to Avoid Surprises
- Review your subscription right after any upgrade or downgrade.
- Make quota changes before your renewal date when possible.
- Remember that disconnecting a site and lowering paid quota are separate steps.
- Keep a note of how many OTTO sites you actually need each month.
🙋 Frequently Asked Questions
Will I be charged for 5 sites if I only keep 4 connected?
Possibly, if your subscription quota still shows 5. Reduce your quota to 4 and check the updated total to make sure your bill matches.
Does my previous additional quota move to my new Pro plan automatically?
Not always. Check your Billing page after upgrading to see whether it is still listed.
Can I get a refund for a slot I did not use?
Refund eligibility depends on your account and billing timing. Our team can review your situation and explain your options.
Will removing a site delete my OTTO data?
Removing a site stops OTTO from optimizing it. If you plan to re-add it later, check with our team first so you understand what is kept.
💬 Need Help With Your Account?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. To help us resolve your request quickly, include your plan name, the number of OTTO sites you want to keep, and the date of your upgrade.