🔍 What Is Deep Freeze in OTTO?
When an OTTO-managed site is placed into Deep Freeze, it is paused and no longer actively managed by OTTO. However, a deep-frozen site continues to occupy one of your OTTO site slots until the freeze period has fully elapsed and the slot is released.
📊 Why Can't I Add a New Site After Freezing One?
This is the most common source of confusion. Freezing a site does not immediately release its slot. A deep-frozen site must go through a release period before its slot becomes available again. Until that process completes, your slot count stays the same, and adding a new site may be blocked.
Here is what happens step by step:
- A site is placed into Deep Freeze.
- The slot remains tied to the frozen site for the duration of the freeze period.
- Once the freeze period ends, the slot is released and you can assign it to a new site.
Until the freeze period ends, the slot remains locked — even if the site appears paused or frozen in the dashboard.
❄️ Does Freezing Multiple Sites Free More Slots?
Not immediately. Each frozen site has its own release timeline. Freezing more than one site means multiple slots may eventually become available, but each slot only opens up when its individual freeze period has fully elapsed. Freezing more sites does not shorten the required period or bypass the limitation.
🗑️ Can I Remove a Frozen Site to Free the Slot?
Because the exact options available depend on your account and plan, we recommend reaching out to our support team who can confirm the correct process for your specific setup and guide you through it safely.
⏱️ How Do I Check When a Slot Will Be Released?
The OTTO SEO section of the platform displays information about your frozen sites and their current status. Check your OTTO dashboard for any available freeze or slot details. If you cannot locate the release information or the slot status is unclear, our support team can look this up for your account directly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.