💡 Overview
This article explains how to request a refund for a charge on your Search Atlas account and how to remove saved payment methods. Both actions can be handled quickly through our support team via the in-platform chat widget.
🔍 When You Can Request a Refund
Refunds are reviewed on a case-by-case basis. Common situations where a refund may be applicable include:
- You were charged after submitting a cancellation request
- A duplicate charge appeared on your account
- You were billed for a plan or feature you did not intend to activate
- A charge was applied to an incorrect billing destination
Search Atlas does not guarantee refunds outside of these scenarios, but our team will always review your situation fairly.
📋 How to Request a Refund
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Log in to your Search Atlas account.
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Open the chat widget in the bottom-right corner of the platform.
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Type human teammate to be connected with a member of our support team.
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Provide the following details to speed up the process:
- The date and amount of the charge in question
- A brief description of why you are requesting a refund
- Your billing email address if it differs from your login email
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Our team will review the request and confirm the outcome, typically within one business day.
Important: If you previously requested a cancellation or refund and did not receive a confirmation, please mention this when you contact our team so we can locate the original request and prioritise your case.
🗑️ How to Remove a Saved Payment Method
Stored payment methods (such as credit or debit cards) can be removed from your account. Follow these steps:
- Log in to your Search Atlas account.
- Click your avatar and select Billing, then open the Plans & Top-ups tab.
- Locate the payment method you want to remove under the Payment Methods section.
- Click Remove next to the card and confirm Yes, remove card.
You can also Set as primary to change your default card. The Remove button only appears when you have more than one saved card — the last remaining card cannot be removed this way. To replace your only card, add a new one using Add Payment Method, set it as primary, and then remove the old card. Alternatively, contact our support team to remove the only card on your account.
Note: If you have already cancelled your subscription and a stale payment method is still showing on your account, our team can remove it on your behalf.
⚠️ Important Things to Know
- Refunds are processed through our payment provider and may take 5–10 business days to appear on your statement, depending on your bank.
- Removing a payment method does not automatically cancel your subscription. If you wish to cancel, please do so separately through the Billing settings or by contacting support.
- If you cancel your subscription but forget to remove your payment details, no further charges will be applied once the cancellation is confirmed — but we recommend removing the card for your own peace of mind.
- Refund eligibility is assessed based on your account activity and the timing of your request relative to the charge date.
🛠️ Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.