The Search Atlas Content Assistant WordPress plugin incorrectly detects versions that contain double-digit segments — such as v1.10.x, v1.12.x, or v2.10.x — which can cause version-gated features to behave unexpectedly. Engineering has identified the root cause and a fix is in review for deployment; no action is needed on your end right now.
🔍 What's Happening with Content Assistant Version Detection
The Content Assistant backend evaluates your installed plugin version to decide which features to enable. When a version contains a double-digit segment, the backend's version-parsing logic misreads the number and applies the wrong feature set to your account.
You may be affected if you are running:
- Content Assistant WordPress plugin v1.10.x or higher
- Any plugin version with a double-digit segment (for example v1.12.x or v2.10.x)
Common symptoms include:
- Version-gated features failing to activate even though your plugin is up to date
- An incorrect "update required" prompt appearing in the Content Assistant interface
- Content Assistant functionality behaving unexpectedly or inconsistently
If you are seeing one or more of these symptoms on a supported plugin version, you are likely impacted by this known issue.
🛠️ Workaround Steps for the Content Assistant Version Detection Issue
There is currently no customer-side workaround available for this issue.
The version comparison runs on the Search Atlas backend and can only be corrected by a server-side engineering deployment. Reinstalling, downgrading, or reconfiguring the Content Assistant WordPress plugin on your site will not resolve it.
You do not need to take any action on your WordPress installation while the fix is being deployed.
📡 Engineering Status for the Content Assistant Fix
Our team is aware of this issue and is actively working on a resolution.
- Root cause: Identified — the backend version-parsing logic mishandles double-digit version segments.
- Current status: A fix is in engineering review.
- Next step: Deployment to production once the fix is approved.
Once deployed, Content Assistant will detect your plugin version correctly and version-gated features will activate as expected — no further action required on your end.
📞 When to Contact Search Atlas Support
Reach out to Search Atlas Support if any of the following apply:
- You want your account flagged so the support team can notify you the moment the fix goes live
- You are blocked on a specific Content Assistant workflow and need help confirming whether this issue is the cause
- You continue to see version detection issues after the fix has been announced as deployed
When you contact support, include your Content Assistant WordPress plugin version and a short description of the behavior you are seeing. This helps the team confirm the match to this known issue and monitor your account through resolution.
🌀 Our engineering team has identified the root cause and the fix is under review for deployment. Your support team is monitoring affected accounts and will follow up as soon as the fix is live — thank you for your patience.