🔍 Overview
Connecting your Shopify store to Search Atlas lets OTTO SEO audit, monitor, and automate SEO improvements directly on your site. Some users encounter an issue where the script verification step does not complete as expected after installation — this is a known bug that requires our team to investigate on the backend.
📋 What This Issue Looks Like
You may experience one or more of the following:
- The script appears to be installed on your Shopify store, but Search Atlas does not confirm detection
- Attempting to re-verify does not produce any visible change or confirmation
- OTTO SEO does not begin its crawl even after installation steps are completed
⚙️ What Is Happening
This is a bug-category issue. The underlying cause is not a configuration error on your end — it relates to how Search Atlas communicates with your Shopify store during the verification step. Resolving it requires our team to review your site's connector state and script detection on the backend.
🔧 What to Have Ready Before Escalating
To help our team resolve this as quickly as possible, please have the following information available when you reach out:
- Your Shopify store URL (e.g., yourstore.myshopify.com)
- The site name as it appears inside your OTTO SEO account
- A brief description of where in the installation process the issue occurred
- Any error messages or on-screen text you saw during verification (screenshots are helpful)
- The approximate date and time you first encountered the issue
✅ What to Expect
Once our team reviews your connector configuration and script detection status on the backend, they will confirm whether the script is being detected correctly and take any necessary action to complete verification. You do not need to reinstall or modify your theme while waiting — our team will advise if any change is needed on your end.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.