🔍 Overview
When connecting your Wix site to Search Atlas, the Reconnect button may appear clickable but produce no response. This typically happens when Search Atlas detects an invalid or expired credential state — for example, a mismatched API key, an incorrect Site ID, or a Wix account permission issue. This article walks you through the steps to resolve the problem and complete your integration successfully.
⚠️ Common Causes
- The Wix API key has expired or been regenerated in your Wix dashboard since the last connection attempt.
- The Site ID entered does not exactly match the site you are trying to connect.
- The Wix account used to generate the API key does not have sufficient permissions for the target site.
- The integration is stuck in a disconnected credential state, preventing the reconnect flow from completing.
- The site's display name in Wix exceeds 200 characters, which causes a validation error during connection.
🛠️ Step-by-Step Fix
- Log in to your Wix account and navigate to Settings → Advanced → API Keys.
- Check whether the existing API key is still active. If it has been revoked or regenerated, create a new API key and copy it immediately.
- Locate your Wix Site ID by going to Settings → General Info and scrolling to the Site ID field. Copy the exact value — it is case-sensitive.
- Confirm that the Wix account you are using is listed as an Owner or Admin on the site. Contributor roles may not have the permissions needed for API access.
- Check your Wix site's display name (the public-facing name shown in Settings → General Info). If it is longer than 200 characters, shorten it and save the change before retrying.
- Return to Search Atlas and open Settings → Integrations → Wix.
- If the integration shows a disconnected or error state, click Disconnect first to fully reset the connection. Wait a few seconds for the status to update.
- Click Connect (not Reconnect) and enter your new API key and the exact Site ID from step 3.
- Click Save and wait up to 30 seconds for Search Atlas to validate the credentials and confirm the connection.
✅ Confirming a Successful Connection
Once the integration completes successfully, the status indicator next to your Wix site will change to Connected. If you still see a Reconnect or Fix Now prompt after following the steps above, refresh the page — the status sometimes requires a manual refresh to update in the UI.
💡 Tips to Prevent This Issue
- Always use an API key generated by the site Owner account, not a collaborator account.
- Keep your Wix site's display name under 200 characters to avoid validation errors during sync.
- If you regenerate your Wix API key for any reason, update it in Search Atlas immediately to avoid credential expiry issues.
- Do not close the browser tab or navigate away while the connection process is running.
💬 Still Need Help?
If you have followed all the steps above and the Reconnect button is still unresponsive, our team can investigate the credential state on your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.