🔍 Overview
The Search Atlas Shopify CMS Connector links your live Shopify store to the platform so you can publish and manage SEO content directly. Authentication failures prevent this connection from forming. This article explains what to expect when authentication fails and how to prepare your case for our engineering team to investigate.
⚠️ About Shopify CMS Connector Authentication Failures
When the Shopify CMS Connector fails to authenticate, the connection between Search Atlas and your Shopify store cannot be established. This type of failure occurs at the integration level and typically requires backend investigation to resolve. The exact cause can vary and must be confirmed by our team after reviewing your specific case.
📋 What to Have Ready When You Escalate
Because Shopify CMS Connector authentication failures require investigation at the integration level, please have the following information ready when you contact support:
- Your Shopify store domain (for example, yourstore.myshopify.com)
- The exact error message you see when the authentication fails
- The date and time when the failure first occurred and any subsequent attempts
- A description of the steps you took when the error appeared (for example, whether you were connecting for the first time or reconnecting an existing store)
📋 If Your Case Has Already Been Escalated
If you have already reported this issue and were told it is under review, our engineering team is investigating the authentication failure at the integration level. No additional action is required from you at this stage. You will be updated as soon as a resolution or next step is available.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.