🔍 Identify the Issue
If you see an unexpected_error popup or the message We're unable to sync with your WordPress site when publishing content, and synced posts show no permalink URLs, the sync process may be failing even though posts are actually publishing.
🛠️ Use the Plugin's Manual Sync Option
- Log in to the Search Atlas dashboard.
- Navigate to Left sidebar → Content → Content Genius (What are we writing today?). Use the CMS SYNC column to trigger a manual content sync.
- Check your WordPress posts list — the content should now appear published with valid permalinks.
This manual sync often bypasses the UI issue that incorrectly flags successfully published posts as unsynced.
✅ Verify the Fix
After running the manual sync, open a few synced posts in WordPress and confirm they have live permalink URLs. If posts are publishing correctly but the Search Atlas dashboard still shows an error, the issue is likely a display bug that has been resolved in a recent platform update.
📞 Contact Support If Needed
If the manual sync does not resolve the issue or errors persist across multiple sites, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Provide the affected site URLs and any error screenshots to help us investigate further.