## 🔍 Identify the Issue

If you see an **unexpected\_error** popup or the message **We're unable to sync with your WordPress site** when publishing content, and synced posts show no permalink URLs, the sync process may be failing even though posts are actually publishing.  


## 🛠️ Use the Plugin's Manual Sync Option

1. Log in to the Search Atlas dashboard.
2. Navigate to Left sidebar → Content → Content Genius (What are we writing today?). Use the CMS SYNC column to trigger a manual content sync.
3. Check your WordPress posts list — the content should now appear published with valid permalinks.

This manual sync often bypasses the UI issue that incorrectly flags successfully published posts as unsynced.  


## ✅ Verify the Fix

After running the manual sync, open a few synced posts in WordPress and confirm they have live permalink URLs. If posts are publishing correctly but the Search Atlas dashboard still shows an error, the issue is likely a display bug that has been resolved in a recent platform update.  


## 📞 Contact Support If Needed

If the manual sync does not resolve the issue or errors persist across multiple sites, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team. Provide the affected site URLs and any error screenshots to help us investigate further.