🔍 Overview
Search Atlas connects to Shopify in two distinct ways. CoWorker uses a Shopify connection for SEO automation tasks, while the CMS Connector is a separate integration that allows Search Atlas to publish and manage content directly inside your Shopify store. These two connections serve different purposes and each requires its own dedicated setup.
If you encounter a 400 OAuth token exchange error during CMS Connector setup, this article explains what is happening and how to get it resolved.
⚙️ Why You Need a Separate CMS Connector
Even if your Shopify store is already connected through CoWorker, you must complete a separate CMS Connector setup. The two integrations are independent of one another and both can run simultaneously without conflict.
🚨 What Is a 400 OAuth Token Exchange Error
A 400 error during the OAuth token exchange means that Shopify was unable to complete the authorisation process during CMS Connector setup. This is a known issue that our team needs to investigate on a case-by-case basis.
🛠️ How to Escalate This Issue
Because this error requires backend investigation, please do not attempt workarounds that are not confirmed by our support team. Instead, contact us and have the following information ready so we can resolve it as quickly as possible:
- Your project name in Search Atlas
- The exact error message you are seeing (a screenshot is helpful)
- The Shopify store URL you are trying to connect
- The steps you took before the error appeared
- The date and approximate time when the error occurred
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.