🔍 Why You're Seeing This Message
After installing the OTTO pixel in your Squarespace header and clicking Verify, you may still see a not installed correctly status. This does not necessarily mean your installation failed — there is often a delay before the platform reflects the updated verification state.
✅ What to Check in Squarespace
Before contacting support, confirm the following in your Squarespace account:
- Go to your Squarespace dashboard and open Settings → Advanced → Code Injection.
- Confirm the OTTO pixel script is pasted in the Header field, not the Footer field.
- Make sure the script tag is complete and unmodified — no missing brackets, extra spaces, or line breaks.
- Save your changes and publish your site if it is in draft or preview mode.
If all of the above looks correct, your pixel script is in place. Allow some time for the platform to process the verification before assuming there is a technical issue.
🛠️ If the Status Does Not Update
If you have confirmed the pixel script is correctly placed in the Squarespace Header via Code Injection and the status still shows not installed correctly after waiting, escalate to the support team. When you reach out, have the following ready:
- Your project or site name in Search Atlas
- The exact status message you are seeing
- Confirmation that the pixel script is saved in the Header field in Squarespace Code Injection
- A screenshot of your Code Injection header field if possible
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.