🔍 Overview
When WordPress CMS sync is enabled, changes you make in Search Atlas — such as meta titles, descriptions, and content updates — should automatically apply to your connected WordPress site. If those changes are not going live, the steps below outline what our support team recommends checking.
✅ Before You Begin
Confirm the following before troubleshooting:
- You have administrator access to your WordPress site.
- The Search Atlas WordPress plugin is installed and active.
- You are logged in to Search Atlas with an account that has sufficient permissions.
🛠️ Step 1 — Verify the Plugin Is Active
Confirm that the Search Atlas WordPress plugin is installed and enabled on your site.
- Log in to your WordPress admin dashboard.
- Go to Plugins → Installed Plugins.
- Locate the Search Atlas plugin and confirm it shows as Active.
- If it is deactivated, click Activate.
🔑 Step 2 — Check Your API Key Connection
Confirm that the API key entered in the Search Atlas plugin settings in WordPress matches the key in your Search Atlas account. An incorrect or outdated key can prevent changes from syncing.
- Retrieve your API key from your Search Atlas account settings.
- In your WordPress admin, open the Search Atlas plugin settings.
- Re-enter or confirm the API key and save your changes.
- Attempt a sync again to see if the issue is resolved.
🚨 If the Issue Persists
If you have worked through the steps above and WordPress CMS sync is still not applying your changes, please reach out to our support team. To help us investigate, please have the following ready: your WordPress site URL, the name of the Search Atlas account, a description of the specific changes not being applied, and any error messages you have observed.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.