🔍 Why This Happens
When you cancel a free trial, the subscription may remain active in the billing system until the trial period ends. If a payment method is on file, the system can still attempt to charge it, resulting in past-due invoices and email notifications.
⚙️ What Our Team Does to Fix It
Our billing specialists move any unpaid invoices to uncollectible status in Stripe and cancel the subscription there as well. This stops all future charge attempts immediately.
📋 Steps to Resolve It Yourself
- Log in to your Search Atlas account.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a billing specialist.
- Provide your account email and mention that you cancelled a trial but are still receiving past-due notices.
- The agent will update the invoice to uncollectible and cancel the subscription in Stripe, which prevents any further charges.
✅ What to Expect Afterward
Once the agent confirms the changes, you will no longer receive past-due emails, and no further charges will be attempted on your payment method.
🛡️ Prevention Tips
- Cancel trials at least 24 hours before the trial ends to allow full processing.
- Remove payment methods from your account if you do not plan to continue after a trial.
- Check your subscription status in the billing section after cancellation to confirm it shows as cancelled.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.