📋 Overview
If you've recently cancelled your Search Atlas subscription and believe you're entitled to a refund for unused time, this article explains how our refund policy works, what to expect after cancellation, and how to get help if you need it.
❓ What Is a Prorated Refund?
A prorated refund is a partial refund for the portion of your billing cycle you did not use after cancelling your subscription. For example, if you cancel halfway through a monthly billing period, a prorated refund would cover the remaining unused days.
At Search Atlas, prorated refunds are evaluated on a case-by-case basis and are not automatically issued upon cancellation. Our team reviews each request individually to determine eligibility.
✅ Who May Be Eligible for a Refund?
While we cannot guarantee refunds in all situations, the following factors are taken into account when reviewing a request:
- Length of time since cancellation — Requests submitted promptly after cancellation are more likely to be reviewed favourably.
- Usage during the billing period — Accounts with minimal usage may have stronger grounds for a partial refund.
- Reason for cancellation — Technical issues, onboarding difficulties, or platform compatibility concerns are taken seriously by our team.
- Subscription type and billing cycle — Monthly and annual plans are assessed differently.
🚫 What Is Typically Not Refundable?
The following situations are generally not eligible for a prorated refund:
- Accounts that have been actively used throughout the billing period.
- Cancellations made after a significant portion of the billing cycle has passed with substantial usage.
- Promotional or heavily discounted plan purchases, unless otherwise stated at the time of purchase.
- Add-on products or one-time purchases such as Press Releases, which follow a separate refund process.
📝 How to Request a Prorated Refund
- Cancel your subscription first — If you haven't already, cancel your plan through the Billing section of your Search Atlas account. Make sure you complete the cancellation flow fully so our system logs your cancellation reason.
- Gather your account details — Have your registered email address, your plan name, and your cancellation date ready before reaching out.
- Contact our support team — Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Provide your account details and clearly explain the reason for your refund request.
- Wait for a decision — Our billing team will review your request and respond with a decision. If a refund is approved, it is typically processed within 5–10 business days and returned to your original payment method.
⚠️ Important: Verify Charges After Cancellation
In rare cases, a billing charge may occur after a cancellation has been processed. If you notice an unexpected charge following your cancellation, please contact our team immediately. We treat these situations as a high priority and will investigate and resolve them promptly.
To report an unexpected post-cancellation charge, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
💡 Tips to Avoid Billing Issues
- Always confirm that your cancellation was successful by checking for a cancellation confirmation message or email.
- Take a screenshot of your cancellation confirmation for your records.
- Monitor your payment method for any charges in the billing cycle following cancellation.
- If you are unsure whether your subscription was fully cancelled, log back into Search Atlas and check your Billing settings before your next renewal date.
🙋 Still Need Help?
If you have questions about your specific situation or need help with a refund request, our team is here to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.