🛠️ How to Cancel and Delete Your Account

📌 Overview

If you no longer want to use Search Atlas, you can stop future charges by cancelling your subscription. If you also want your account removed, you can request account deletion. This article explains both steps, how they differ, and what to expect.

🔄 Cancelling vs. Deleting: What's the Difference?

These are two separate actions, and it helps to know which one you need.

Cancelling your subscription stops future billing. Your login usually remains, so you can come back later if you change your mind.
Deleting your account removes your account and the data connected to it. This is a more permanent step.

If you want both, cancel your subscription first, then request account deletion.

✅ Before You Cancel or Delete

Take a few minutes to check the following so nothing surprises you:

Export your data. Download any reports, keyword lists, audits, or other files you want to keep.
Check your billing date. Cancelling before your next renewal date helps you avoid another charge.
Confirm you are the account owner. Only the account owner can make billing and deletion changes.
Tell your team. If others use your account, let them know access will end.
Review connected tools. If you linked other services, you may want to disconnect them.

🧾 How to Cancel Your Subscription

The exact menu names may vary slightly as the platform is updated, but the steps are generally as follows:

Log in to your Search Atlas account.
Open your account settings or profile menu.
Go to the Billing or Subscription section.
Select the option to cancel your subscription.
Follow the on-screen prompts to confirm.
Look for a confirmation message or email. Keep it for your records.

If you do not see a cancel option, you may not be logged in as the account owner, or your plan may have been set up in a different way. In that case, the support team can help (see below).

🗑️ How to Request Account Deletion

Because deleting an account is permanent, we confirm the request with the account owner before it is carried out. To make a request:

Log in to the email address and account you want to delete.
Open the chat widget in the bottom-right corner of the platform.
Type human teammate to be connected with a team member.
Tell them clearly that you want to cancel your subscription and delete your account.
Answer any verification questions so we can confirm the request is from you.

Tip: Include the email address on the account and whether you have already cancelled your subscription. This helps resolve your request faster.

⏳ What Happens After You Cancel

Billing stops from the next renewal date once cancellation is confirmed.
Access may continue until the end of your current paid period, depending on your plan.
Your data remains in your account until you ask for it to be deleted.
Reactivating is possible in many cases if you decide to return before the account is deleted.

⚠️ What Happens After You Delete

Your account and its saved projects, reports, and settings are removed.
You will no longer be able to log in with that account.
Deleted data may not be recoverable, so export anything important first.
If you want to use Search Atlas again, you would need to create a new account.

💡 Common Questions

Will I be charged again after I cancel? Once cancellation is confirmed, you should not be billed for future renewals. If you see an unexpected charge, let our team know through chat so they can review it.
Can I get a refund? Refund eligibility depends on your plan and billing terms. Ask a human teammate to review your situation.
Is cancelling enough to remove my data? No. Cancelling only stops billing. You need to request account deletion separately.
I am not the account owner. What should I do? Ask the account owner to make the request, or contact our team through chat so they can guide you.
Can I delete my account without cancelling first? We recommend cancelling first so billing is fully stopped. A team member can confirm both steps for you.

🙋 Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.