💳 How to Check and Cancel Your Subscription
Need to confirm that a Search Atlas subscription is cancelled, or check whether you will be charged again? This article
shows you how to review your plan, cancel auto-renewal, and gather the details you need to verify everything. It also
explains what to share with our team if you want a human to confirm it for you.
📋 What You Can Verify
For each account, you can confirm the following:
- Subscription status: whether the plan is active, set to cancel, or already cancelled.
- Cancellation date: when you requested the cancellation and when your access ends.
- Most recent payment: the date and amount of your last charge.
- Next renewal date: whether any future charge is scheduled.
🔑 Step 1: Identify the Right Account
If you have used more than one email address with Search Atlas, you may have more than one account. Each account has its
own subscription and billing, so cancelling one does not cancel the others.
1. Think about which email addresses you used to sign up, including work and personal ones.
2. Try logging in with each email to see which ones have an account.
3. Check your inbox for past Search Atlas receipts or invoices. The email they were sent to shows which account was
billed.
Check every email address you think may be linked to a subscription, not just the one you use most often.
🔍 Step 2: Check Your Subscription Status
1. Log in to the platform with the account email.
2. Open your account settings and look for the Billing or Subscription section.
3. Review your current plan, status, and next billing date.
4. Look at your payment history or invoices to find the date and amount of your most recent payment.
If the page shows a next billing or renewal date, your subscription is still set to renew. If it shows a cancellation or
end date instead, the renewal has been turned off.
🛑 Step 3: Cancel Your Subscription
1. Log in to the account you want to cancel.
2. Go to the Billing or Subscription section in your account settings.
3. Select the option to cancel your plan or turn off auto-renewal.
4. Follow the on-screen prompts and confirm your choice.
5. Return to the Billing page and check that the status now shows as cancelled, or shows an end date instead of a
renewal date.
Repeat these steps for every account that has an active paid plan.
✅ Step 4: Confirm the Cancellation Worked
After cancelling, check for these signs:
- The Billing page no longer shows an upcoming renewal charge.
- The plan status shows as cancelled or scheduled to end.
- You received a cancellation confirmation in the inbox of the account email. Check your spam or junk folder too.
- No new charge appears on your payment method after the old renewal date has passed.
Save a screenshot of the Billing page showing the cancelled status. It is a useful record if you need to follow up.
📅 What Happens After You Cancel
- Access: In most cases, you can keep using your plan until the end of the billing period you already paid for.
- Future charges: Once cancellation is confirmed, you should not be billed for the next cycle.
- Past payments: Cancelling stops future renewals. It does not automatically refund payments that have already been
processed.
- Your data: Review any projects or reports you want to keep before your access ends.
💬 Ask a Human Teammate to Verify Billing
You may not be able to find your subscription, you may have several accounts, or you may want a person to confirm the
exact details. Our team can check this for you.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate
to be instantly connected with a member of our team.
To get the fastest answer, include the following in your first message:
- Every email address that may be linked to a Search Atlas account.
- A clear request, for example: "Please verify and cancel any active paid subscription or auto-renewal on these
accounts."
- A list of what you want confirmed: subscription status, cancellation date, most recent payment, and whether any
future charges remain.
- Any receipts, invoice numbers, or screenshots you have.
For security, our team may ask you to verify that you own the account before sharing billing details or making changes.
Please contact us from the account you want to review whenever possible.
💡 Quick Tips to Avoid Surprise Charges
- Cancel at least a few days before your renewal date.
- Cancel every account that has a paid plan, not just one.
- Keep your cancellation confirmation until you have seen a full billing cycle with no new charge.
- If you see a charge after cancelling, chat with a human teammate right away with the date and amount.
❓ Frequently Asked Questions
Can I cancel more than one account at once? No. Each account has its own subscription, so you need to cancel each one
separately, or ask our team to help review them.
Will I get a refund if I cancel? Cancelling stops future renewals. If you think a charge was made in error, ask a human
teammate to review it.
How do I know I will not be charged again? Check that the Billing page shows no upcoming renewal date, and that your
plan is marked as cancelled or ending.
What if I cannot log in? Use the password reset option on the login page. If that does not work, open the chat widget
and type human teammate.
