🔍 Overview
To cancel a Search Atlas subscription, you normally open your billing or subscription page and use the three-dot menu next to your plan. Some customers open that page and don't see the menu. This article explains the most common reasons and what to do about each one.
❓ Why the Three-Dot Menu May Not Appear
- You are not the account owner or an admin. Billing actions are usually limited to the person who set up the subscription or to users with billing permissions.
- Your browser window is too small or zoomed in. On narrow screens or at high zoom levels, page elements can be hidden, moved, or cut off.
- The page has not fully loaded. Slow connections, ad blockers, or outdated cached files can stop buttons from displaying.
- You are looking at the wrong workspace or account. If you belong to more than one account, the subscription you want to cancel may be under a different one.
- Your plan was set up differently. Some subscriptions, such as custom or partner arrangements, may not show the standard cancel option on the page.
- The subscription is already cancelled or scheduled to end. In that case, the menu may no longer show a cancel option.
🛠️ Quick Fixes to Try First
- Refresh the page and wait for it to load completely.
- Reset your browser zoom to 100% (press Ctrl+0 on Windows or Cmd+0 on Mac).
- Maximize your browser window, or try a wider screen. Menus can be hidden on small windows.
- Open the platform in a private or incognito window to rule out cache issues and extensions.
- Temporarily turn off ad blockers or privacy extensions for Search Atlas.
- Try a different browser, such as Chrome, Edge, Firefox, or Safari.
👤 Check Your Account and Permissions
If the quick fixes don't help, confirm that you're signed in with the right login:
- Make sure you are signed in with the email address used to purchase the subscription.
- If you were invited to someone else's team, ask the account owner whether you have billing access.
- If you manage several accounts or workspaces, switch between them and check each billing page.
📋 How to Cancel When the Menu Is Visible
- Sign in to your Search Atlas account.
- Open your account or billing settings.
- Go to the Subscription or Billing section.
- Find your active plan and click the three-dot menu next to it.
- Select the cancel option and follow the on-screen prompts.
- Check that you see a confirmation message, and look for a confirmation in your inbox as well.
Menu names and layout can vary slightly depending on your plan and any recent platform updates.
💡 What Happens After You Cancel
- Your plan generally stays active until the end of the current billing period, so you can keep using the platform until then.
- You won't be charged again for future billing periods once the cancellation is confirmed.
- Any reports, data, or projects you want to keep should be exported before your access ends.
Cancel before your next renewal date to avoid being charged for another cycle.
🚀 Still Can't See the Menu?
If you've tried the steps above and the three-dot menu still doesn't appear, a member of our team can review your account and help you cancel directly. To speed things up, have these details ready:
- The email address on your Search Atlas account
- The name of your plan, if you know it
- A screenshot of the billing page showing the missing menu
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.