🗺️ Overview
If you manage more than one Search Atlas subscription — for example, separate accounts for different brands or projects — you can cancel one plan without affecting the other. This article walks you through how to do that and what to try if the billing page does not load.
⚠️ Before You Cancel
Take a moment to confirm the following before proceeding:
- You are logged into the correct account. Each Search Atlas subscription is tied to a specific login. Make sure you are signed in to the account you want to cancel — not the one you want to keep.
- Your billing cycle end date. Cancellations take effect at the end of the current billing period. You will not lose access immediately.
- Any data you need to export. Projects, reports, and keyword lists associated with the cancelled account will no longer be accessible after the period ends.
🪜 How to Cancel a Specific Plan
- Log in to the account you want to cancel. If you use the same email for both subscriptions, check which workspace or account name is shown in the top navigation. Switch accounts if needed before continuing.
- Go to the Billing page. Click your avatar in the top-right, select Billing, then open Plans & Top-ups.
- Locate your active subscription. You will see your current plan name, renewal date, and payment details listed here.
- Click Manage Subscription. Follow the on-screen prompts to confirm the cancellation. You may be asked to select a reason — this step is optional.
- Check for a confirmation email. A cancellation confirmation is sent to the email address linked to that account. If you do not see it within a few minutes, check your spam folder.
Your other Search Atlas account — the one you want to keep — is completely unaffected by this process. Each subscription is managed independently.
🔄 If the Billing Page Does Not Load
Some customers have reported that the Billing page fails to load or appears blank. Try the following steps to resolve this:
- Hard-refresh the page. Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to clear the cached version of the page.
- Clear your browser cache and cookies, then reload the platform.
- Try a different browser. Chrome, Firefox, and Edge are all supported. If one browser is not working, switch to another.
- Disable browser extensions. Ad blockers and privacy extensions can sometimes interfere with billing page rendering. Try disabling them temporarily.
- Check your internet connection. A slow or interrupted connection can prevent the billing page from fully loading.
If none of the above steps resolve the issue, do not attempt to cancel multiple times or re-enter payment details. Contact the support team directly using the method below.
📋 What Happens After Cancellation
- Your cancelled plan remains active until the end of the current billing period.
- No further charges are made to your payment method for the cancelled plan.
- Your remaining active plan continues without interruption.
- If your cancellation shows a pending cancellation status rather than confirming immediately, this is normal — it means the cancellation is scheduled for your next renewal date.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.