Overview
If your LinkLab order was not fulfilled and you would like a refund to your original payment method instead of platform credits, you may be eligible for a full cash refund. This article explains what qualifies and walks you through the steps to get the process started.
When You May Be Eligible for a Cash Refund
If Search Atlas did not fulfill your LinkLab placement, you may be entitled to a refund to your original payment method rather than platform credits. The following conditions generally apply:
- Your LinkLab placement was not delivered within the promised timeframe.
- You specifically requested a cash refund (not platform credits) at the time of your complaint.
- You can reference your order number when contacting support.
Important: The standard refund policy may issue credits rather than a cash refund. However, if Search Atlas failed to fulfill your placement, exceptions can apply — including a full refund to your original payment method. This requires escalation to the billing team.
How to Request Your Refund
To initiate a cash refund for an unfulfilled LinkLab order, follow these steps:
- Gather your order details: Locate your LinkLab order number and any confirmation emails related to the order.
- Contact Search Atlas support: Reach out to the support team directly. Clearly state that your LinkLab order was not fulfilled and that you are requesting a refund to your original payment method.
- Request billing team escalation: Explicitly ask the support agent to escalate your case to the billing team for a cash refund. Agents can submit this escalation on your behalf — make sure to confirm this step has been taken before ending the conversation.
- Provide your order number: Share your order number with the agent so they can locate and verify your order status quickly.
- Follow up if needed: If you do not receive a confirmation or update within a reasonable timeframe, reply to the same support thread referencing your order number and escalation request to keep the case moving.
What to Expect After Escalation
Once your case is escalated to the billing team:
- The billing team will review your order and confirm whether the placement was unfulfilled.
- If approved, a full refund will be processed to your original payment method.
- You will receive a confirmation once the refund has been issued. Processing times may vary depending on your bank or card provider.
If you have questions about the status of your refund or need further assistance, please chat with our support team using the chat icon at the bottom of this page — we're happy to help.