🔍 What Is This Issue?
When trying to publish a campaign, you may encounter a persistent error that prevents the campaign from going live. In many cases, this error is triggered because the logo file is not present in your Creative Assets — even if the logo already exists in your Brand Vault. This mismatch causes the publish action to fail.
📋 Why Does This Happen?
Your Brand Vault and your Creative Assets are two separate areas of the platform. A file saved in your Brand Vault does not automatically appear in Creative Assets. If a logo was added to Brand Vault but was never explicitly added to Creative Assets, the campaign will not be able to reference it, resulting in a publish error. This is a known sync limitation that has been investigated and improved, but re-adding the file manually is the reliable fix if you encounter this issue.
✅ How to Fix It
- Identify the error: If your campaign fails to publish and you see a persistent error message, suspect a missing asset in Creative Assets — particularly your logo file.
- Check your Creative Assets: Navigate to the Creative Assets section of your campaign. Review whether your logo file is listed there.
- Check your Brand Vault: Confirm that the logo file exists in your Brand Vault. If it is there but not in Creative Assets, this confirms the issue.
- Re-add the logo to Creative Assets: Manually add the logo file directly to Creative Assets. You can typically do this by uploading the file again or selecting it through the available asset options within the Creative Assets section of your campaign.
- Attempt to publish again: Once the logo is present in Creative Assets, retry publishing your campaign. The error should be resolved.
💡 Tips to Avoid This Issue
- Whenever you set up a new campaign, verify that all required brand assets — especially your logo — are present in Creative Assets, not just in your Brand Vault.
- If you see a vague publish error, always check whether any required files are missing from Creative Assets before investigating other causes.
- After adding new assets to your Brand Vault, manually add them to Creative Assets for any campaigns where they are needed.
🚀 Still Seeing the Error?
If re-adding the logo to Creative Assets does not resolve the publish error, or if the logo file does not appear as an option when you try to add it, there may be a deeper sync issue that requires investigation.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.