🧭 Overview
After Search Atlas migrated from V2 to V3, some projects may display missing or zeroed-out data in the OTTO dashboard — including Content, Authority, Technical, and UX Signals sections. This is a known side effect of incomplete data migration and is not necessarily caused by a missing or broken OTTO Pixel installation.
If your project shows empty metrics right after the platform upgrade, this is likely a backend migration data issue that our support team will need to investigate and resolve on your behalf.
⚠️ How to Recognise a Migration Data Issue
You are likely experiencing a migration-related data gap — not a pixel or tracking error — if you notice any of the following:
- Content, Authority, Technical, or UX signal panels show zero values or blank states
- The issue appeared shortly after your account was upgraded to V3
- Some projects display data correctly while others do not
- OTTO Pixel is confirmed as installed on your site, yet data is still missing
- Re-checking the pixel or re-connecting Google Search Console has no effect
🛠️ What to Do
Because this is a backend migration issue, there are no self-serve steps guaranteed to restore your data. Attempting workarounds on your own may not be effective. Instead, please contact our support team directly so they can investigate your specific projects and restore the missing data on the backend.
When you reach out, please have the following ready so we can resolve your issue as quickly as possible:
- The name(s) of the affected project(s) and the associated domain(s)
- Confirmation of which signal sections are missing (Content, Authority, Technical, UX, or a combination)
- Approximately when the data disappeared or when you first noticed it (date and time if possible)
- A screenshot of the empty dashboard panel(s), if available
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.