Overview
Some customers using Website Studio have encountered issues where the navigation header appears inconsistently across pages, dropdown menus fail to render correctly, or site-wide header edits do not apply as expected. This article explains what to do if you are experiencing these issues.
Known Issues and Current Status
Navigation header uniformity and dropdown rendering issues have been reported in Website Studio. If you are experiencing symptoms related to inconsistent header display or dropdown menus not behaving as expected, our team is aware of these problem areas and is working to address them.
What to Do
Because these are platform-level issues, there are no confirmed self-serve steps that reliably resolve them. If you are affected, please escalate to our support team and have the following information ready:
- Your project or site name
- A description of the specific header or dropdown behaviour you are seeing (for example, whether the header is missing on certain pages or whether dropdown edits are not applying)
- The specific pages affected
- Approximately when the issue began
Having this information ready will allow our team to investigate your account directly and work toward a resolution as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.