If you've installed the OTTO Pixel on a MoPro site and want to confirm it's working, this guide walks you through how to check the installation status, understand what each status means, and troubleshoot common issues.
🚀 What the OTTO Pixel Does
The OTTO Pixel is a lightweight tracking script that connects your website to Search Atlas. It allows OTTO to monitor your site's SEO health, run automated optimizations, and report accurate data back to your dashboard. Without a verified pixel, OTTO cannot fully manage or analyze your site.
✅ How to Check Your Pixel Status
To verify whether the OTTO Pixel is installed and detected on your MoPro site:
- Log in to your Search Atlas account and navigate to your project.
- Check whether the system has detected the pixel on your site.
- If the pixel is not detected, follow the troubleshooting steps below.
If your pixel is detected, it is installed correctly and no further action is needed.
🛠️ Understanding Detection Issues
Sometimes the OTTO Pixel is installed but still shows as not detected. This can happen for several reasons:
- Caching layers — CDNs like Cloudflare or other caching systems may serve a delayed or stale version of your pages. The pixel may be present but not yet reflected in the live scan.
- Script-blocking plugins — Browser extensions or site security settings may block third-party scripts from loading.
- Placement errors — The pixel code may have been added to the wrong section of your site or only on certain pages.
- Recent installation — If you just added the pixel, it can take up to 30 minutes for the system to detect it.
🔧 Steps to Troubleshoot on MoPro
If your pixel is not being detected, try the following steps:
- Confirm the pixel code is placed correctly. Make sure the OTTO Pixel script is added in a location that loads on every page of your site.
- Republish your site. After adding or adjusting the pixel code, republish your site to ensure the latest version is live.
- Check for Cloudflare or CDN caching. If your site uses Cloudflare, purge the cache and wait 10–15 minutes before re-checking.
- Use your browser's developer tools. Right-click on your live site, select Inspect, and search the page source for otto or your unique pixel key. If it appears in the HTML, the code is present.
- Allow time for re-scan. After making changes, allow time for the system to re-scan your site and update the pixel status.
📝 Still Not Detected?
If you have completed the troubleshooting steps above and the pixel is still not detected, our team can help investigate further. Please have the following information ready:
- Your MoPro site URL
- The date and time you installed the pixel
- Any status messages or errors you are seeing
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.